Common OST Problems

When OST files Become Inaccessible

These situations make Outlook refuse to open your OST file, but OST Viewer can help.

Left Your Job

You quit or were let go. Your company deactivated your Exchange account, but you copied your OST file before leaving. Outlook now refuses to open it.

✓ OST Viewer: Opens your OST file instantly. No Exchange account needed. Access all your work emails.

Office 365 Subscription Expired

Your Microsoft 365 subscription ended or wasn't renewed. Your OST file remains but Outlook can't connect to sync it.

✓ OST Viewer: Works offline. View all your emails without any active subscription.

Exchange Server Decommissioned

Your organization migrated to a new system or cloud platform. The old Exchange server is gone, making OST files orphaned.

✓ OST Viewer: Access archived emails from the old server without any infrastructure.

Outlook Profile Deleted or Corrupted

You reinstalled Windows, created a new Outlook profile or the old profile got corrupted. Outlook won't recognize the existing OST file.

✓ OST Viewer: No profile needed. Opens OST files directly without Outlook configuration.

OST Recovered from Old Computer

You found OST files on an old hard drive, backup or from a deceased family member's computer. No way to connect to the original account.

✓ OST Viewer: Opens any OST file from any source. No original account required.

Legal Discovery or Forensics

You received OST files as evidence for litigation or investigation. You need to view contents without connecting to any server.

✓ OST Viewer: Read-only forensic viewing. Never modifies original evidence files.