Common OST Problems
When OST files Become Inaccessible
These situations make Outlook refuse to open your OST file, but OST Viewer can help.
Left Your Job
You quit or were let go. Your company deactivated your Exchange account, but you copied your OST file before leaving. Outlook now refuses to open it.
Office 365 Subscription Expired
Your Microsoft 365 subscription ended or wasn't renewed. Your OST file remains but Outlook can't connect to sync it.
Exchange Server Decommissioned
Your organization migrated to a new system or cloud platform. The old Exchange server is gone, making OST files orphaned.
Outlook Profile Deleted or Corrupted
You reinstalled Windows, created a new Outlook profile or the old profile got corrupted. Outlook won't recognize the existing OST file.
OST Recovered from Old Computer
You found OST files on an old hard drive, backup or from a deceased family member's computer. No way to connect to the original account.
Legal Discovery or Forensics
You received OST files as evidence for litigation or investigation. You need to view contents without connecting to any server.