Email Settings GuideQuick answer: Tencent Exmail uses imap.exmail.qq.com on port 993 with SSL for IMAP, per the help pages of Tencent. Sending goes through smtp.exmail.qq.com on 465 and POP3 uses pop.exmail.qq.com on 995. Sign in as your full company address. The Exmail password works with secure login off. Otherwise use a client-specific password. Mail apps also need the IMAP service switched on first.
Before You Begin#
Handle these two basics before anything else. Skip them and the mail app will reject the connection even when every server value is correct.
1. Check that Exmail hosts your mail
The values on this page are for company mailboxes on Tencent Exmail. IMAP is imap.exmail.qq.com on 993 and sending is smtp.exmail.qq.com on 465.
Where: Check your domain →
2. Turn on IMAP in web mail
Exmail blocks mail apps until the service is switched on. The administrator sets a scope and then each member turns on the service.
Where: Turn on IMAP →
About Tencent Exmail#
Tencent Exmail is the business email service of Tencent for company domains. Tencent's Chinese help center calls it WeCom Mail (企业微信邮箱) and manages it from the WeCom admin console.
An Exmail address ends in your own company domain, so no single domain name identifies the service. The server hosts are the same for every company. You log in with the whole address and either the Exmail password or a client-specific password.
| Service Name | Tencent Exmail (WeCom Mail) |
| Email Domain | Your own company domain |
| Service Operator | Tencent |
| Email Type | Company address, for example name@yourcompany.com |
| Admin Console | WeCom admin console |
| IMAP Host | imap.exmail.qq.com |
| POP3 Host | pop.exmail.qq.com |
| SMTP Host | smtp.exmail.qq.com |
| Protocols Supported | IMAP, POP3, SMTP, Exchange |
| Username | Full company address |
Related email providers: QQ Mail settings, NetEase 163 Mail IMAP settings, Sina Mail IMAP settings, Sohu Mail IMAP settings, Zoho Workplace IMAP settings
Check If Your Company Email Uses Tencent Exmail#
The domain name alone does not tell you, because every company uses its own. The MX records of the domain do. Tencent's help center lists two MX hosts for its mail service:
| MX host | Priority |
|---|---|
mxbiz1.qq.com | 5 |
mxbiz2.qq.com | 10 |
Source: WeCom Help Center, DNS and MX settings (Chinese).
Look up the MX records of your domain with any DNS lookup tool. If both hosts appear, your mail usually runs on Tencent Exmail and every value on this page applies. If they do not, your mail sits with another provider. Use the address lookup or ask your administrator.
Turn On IMAP in Tencent Exmail#
Exmail refuses an IMAP login until two switches are on. An administrator sets a service scope in the WeCom admin console and then each member turns on the service in web mail.
Administrator: set the scope
- Open the WeCom admin console and go to Collaboration (协作) and then Mail (邮件).
- Open Security management (安全管理) and then Client access permissions (客户端访问权限).
- Set the IMAP/SMTP service scope so that it includes the member.
Member: turn on the service
- Sign in to web mail on a computer.
- Open Settings (设置) and then Send/receive settings (收发信设置).
- Turn on the IMAP/SMTP service (开启服务).
- If you cannot tick the box, ask your administrator whether the scope covers you.
Receiving Range and Folder Options#
Three options on the Send/receive settings screen set the amount of mail an IMAP login can reach. A fourth one decides where mail sent from an app is stored.
| Option | What Tencent says |
|---|---|
| Receiving range | If receiving is not set to all mail, a client may pull only the last 30 days. Set it to all mail. |
| Receive my folders (收取我的文件夹) | IMAP needs this tick to read custom folders. |
| Locked folders | A locked Exmail folder does not sync until you unlock it in web mail. |
| Save sent mail on the server (保存已发送至服务器) | Tick it so mail sent from an app appears in the web Sent folder. At 500,000 mails in the mailbox, newly sent mail stops syncing to that folder. It resumes after a clean-up but older mails do not catch up. |
Source: WeCom Help Center, client protocol settings (Chinese).
Tencent Exmail IMAP Settings#
IMAP keeps a mailbox in sync. Mail stays on the server, so a laptop and a phone read the same folders. The incoming host is imap.exmail.qq.com over port 993.
| IMAP Server | imap.exmail.qq.com | |
| Port | 993 | |
| Encryption | SSL (required) | |
| Username | Your full company address | |
| Password | Your Exmail password or a client-specific password |
Source: WeCom Help Center, client protocol settings (Chinese).
Tencent Exmail POP3 Settings#
POP3 reads the web inbox only. Pick it when you want an inbox copy on one computer. Not sure? See the POP3 vs IMAP comparison.
| POP3 Server | pop.exmail.qq.com | |
| Port | 995 | |
| Encryption | SSL (required) | |
| Username | Your full company address | |
| Password | Your Exmail password or a client-specific password |
Source: WeCom Help Center, client protocol settings (Chinese).
Tencent Exmail SMTP Settings#
SMTP sends the outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | smtp.exmail.qq.com | |
| Port | 465 | |
| Encryption | SSL (required) | |
| Username | Your full company address | |
| Password | Same as incoming mail |
Source: WeCom Help Center, client protocol settings (Chinese). Tencent lists port 465 for sending.
Xinchuang Mailbox Settings#
Some companies run Xinchuang (信创) mailboxes, which use a separate set of hosts. Your administrator knows whether yours is one. The ports and the SSL setting stay the same as for a standard mailbox.
| Protocol | Standard mailbox | Xinchuang mailbox | Port |
|---|---|---|---|
| IMAP | imap.exmail.qq.com | xcimap.exmail.qq.com | 993 SSL |
| POP3 | pop.exmail.qq.com | xcpop.exmail.qq.com | 995 SSL |
| SMTP | smtp.exmail.qq.com | xcsmtp.exmail.qq.com | 465 SSL |
| Exchange | ex.exmail.qq.com on 443 SSL | Not supported | 443 SSL |
Source: WeCom Help Center, client protocol settings (Chinese). Tencent also lists no contact sync for Xinchuang mailboxes.
Username and Password#
The username is your whole company address. The password depends on one setting. With secure login off it is your Exmail password. With secure login on, Tencent says the mail app needs a client-specific password (客户端专用密码) instead.
Username is the full address
Type the complete company address, for example name@yourcompany.com. Put the same address on incoming and outgoing.
Password depends on secure login
Secure login off: the Exmail mailbox password. Secure login on: a client-specific password, which Tencent also calls the client authorization code.
To make a client-specific password:
- Sign in to web mail on a computer.
- Open Settings (设置) and then Mailbox binding (邮箱绑定).
- Press Generate new password (生成新密码) in the client-specific password part.
- Paste the new password into the password box of your mail app.
Source: WeCom Help Center, client-specific password (Chinese).
Set Up Tencent Exmail in Email Clients#
The servers and ports are the same in every app. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on the manual setup under Advanced options.
- Choose IMAP and set the incoming server to
imap.exmail.qq.comon 993 with SSL. - Set the outgoing server to
smtp.exmail.qq.comon 465 with SSL. - Enter the full company address and the password when Outlook prompts you. With secure login on, paste the client-specific password.
- Send a test message to yourself to confirm that both paths work.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, the full company address and the password, then continue. Use the client-specific password when secure login is on.
- Enter imap.exmail.qq.com for incoming and smtp.exmail.qq.com for outgoing, with encryption on.
- Keep the SSL ports so nothing travels in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other and then Add Mail Account and fill in the details.
- Keep IMAP chosen and put imap.exmail.qq.com in the incoming box and smtp.exmail.qq.com in the outgoing box.
- Type the password. With secure login on, that is the client-specific password.
- Tap Save and let iOS run the check.
Android
- Open the mail app and tap Add account, then Other or IMAP.
- Put in the address and the password. Switch to the manual setup if it stalls.
- For the incoming server use imap.exmail.qq.com on 993 over SSL.
- For the outgoing server use smtp.exmail.qq.com on 465 over SSL.
- Save and swipe down to fetch the mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, the full company address and the password, then Continue.
- Wait for detection, then check that IMAP with SSL is picked.
- If detection fails, type imap.exmail.qq.com and smtp.exmail.qq.com in yourself.
- Press Done and the folders fill in on the first sync.
POP3 vs IMAP#
Tencent's own comparison page lists these differences between the two protocols on Exmail.
| Feature | IMAP | POP3 |
|---|---|---|
| Folders synced | Every folder of the web mailbox | The web inbox only |
| Moves, reads and deletes in the app | Sent back to the server both ways | Not sent to the server |
| Mail download | Can fetch the subject first and the full message when needed | Downloads the message |
| Known limits | Deleting and renaming folders from the app is not supported yet | No folder support |
| Suits | Phone and computer together, full folder copy | One computer, inbox only |
Source: WeCom Help Center, IMAP and POP compared (Chinese).
Troubleshooting Tencent Exmail Connections#
Find the message that the mail app shows, then apply the fix:
| What you see | What it means | Fix |
|---|---|---|
| Login rejected | The wrong password type or a short username | Type the full company address. If secure login is on, use a client-specific password, not the Exmail password. |
| The service box cannot be ticked | No IMAP/SMTP scope for your account | Ask your administrator to set the scope under client access permissions. |
| Cannot connect to server | Wrong host, port or encryption | Set imap.exmail.qq.com on 993 with SSL for IMAP. A Xinchuang mailbox needs xcimap.exmail.qq.com. A firewall on your own machine can block it as well. |
| Only the last 30 days of mail | Receiving is not set to all mail | Change the receiving range in Send/receive settings. See receiving range and folder options. |
| Custom folders missing | Receive my folders is off or a folder is locked | Tick Receive my folders and unlock the folder in web mail. |
| Mail will not send | Wrong outgoing host or password | Use smtp.exmail.qq.com on 465 with SSL and the same password as incoming mail. |
| Login worked and then failed | Secure login was turned off or the password was disabled | A client-specific password stops working when it is disabled or when secure login is turned off. Make a new one. |
Use These Settings in Univik IMAP Backup#
The IMAP values above are all an IMAP backup app needs to download a Tencent Exmail mailbox to your PC. Univik IMAP Backup saves the folders you tick as PST, EML or MBOX files.
- Install Univik IMAP Backup on Windows and open it.
- Click Open, choose Email Accounts and press Add account.
- Type your full company address in Email and the password in Password. With secure login on, paste the client-specific password.
- Open Advance Settings and type imap.exmail.qq.com in Imap Server. Imap Port shows 993 and Secure Port stays ticked.
- Tick your folders, then open Export and select PST, EML or MBOX before you press Save.
The full walkthrough with file counts is in the guide to backup Tencent Exmail. Set the receiving range to all mail first. Otherwise the backup may hold only 30 days.
Univik Tools That Use These Settings#
Many people land here while moving or archiving a company mailbox. All 3 tools work with the IMAP details from this page:
IMAP Backup
Download a Tencent Exmail mailbox to PST, EML or MBOX files before a domain move or an account change.
See Backup Steps →
Email Migration Tool
Copy every folder from the Exmail account straight into Gmail, Microsoft 365 or any other account over IMAP.
Email Migration Tool →
Email Converter Tool
Already hold MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Look Up IMAP Settings for Any Email Domain#
Univik's Tencent Exmail page covers Tencent Exmail only. For every other address, work email on a company domain included, we run a free online lookup database called imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server, so every device sees the same folders and read status.
POP3
Post Office Protocol version 3. On Exmail it reads the web inbox only and leaves moves and deletes in the app off the server.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. It sits next to IMAP or POP3, which only receive.
SSL
Encryption for the connection. Exmail lists SSL on ports 993, 995 and 465.
Secure login
A Tencent Exmail account option that ties web sign-in to WeChat. With it on, a mail app needs a client-specific password.
Client-specific password
A password made under Settings and then Mailbox binding in web mail for use in one mail app. Tencent also calls it the client authorization code.
imap.exmail.qq.com
The Tencent Exmail IMAP host for standard mailboxes. It answers on port 993 with SSL.
Xinchuang (信创)
A separate Exmail mailbox type with xcimap, xcpop and xcsmtp hosts. It supports no Exchange and no contact sync.
How We Check These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools connect to the IMAP and SMTP servers of each provider, which is why we publish these reference pages.
The Exmail values on this page come from the help pages of Tencent WeCom, read on 1 November 2026. Univik has not yet run these values on a live Exmail mailbox, so treat them as the settings published by the provider. The English menu labels translate Tencent's Chinese names.
Pages we read:
- WeCom Help Center: client protocol settings (Chinese)
- WeCom Help Center: IMAP and POP compared (Chinese)
- WeCom Help Center: client-specific password (Chinese)
- WeCom Help Center: DNS and MX settings (Chinese)
Found something that no longer matches what Exmail shows you? Tell us and we will retest and update the page.
Help & Support
Frequently Asked Questions
Tencent's client setup page lists imap.exmail.qq.com at port 993 under SSL. Sign in as your full company address with the Exmail password. With secure login on, use a client-specific password instead. The IMAP settings section holds the full table.
Port 993 with SSL. Tencent lists the same SSL setting for POP3 on 995 and for SMTP on 465. Keep encryption on for all three.
smtp.exmail.qq.com on port 465 with SSL, per Tencent's client setup page. Sending uses the same login as incoming mail. The SMTP settings section has the table.
Your normal Exmail password is enough with secure login off. With it on, Tencent's page asks for a client-specific password from Settings and then Mailbox binding in web mail. The password section has the steps.
Usually your administrator has not set an IMAP/SMTP service scope that includes you. Tencent's page says members cannot enable the service without a scope. Ask your administrator to check the client access permissions.
IMAP on imap.exmail.qq.com mirrors every folder of the web mailbox, with changes flowing both ways. POP3 syncs the web inbox only and leaves client moves and deletes off the server, per Tencent's comparison page. The full comparison is here.
Tencent's setup page says to use the standard server values abroad and not to add hw. Run one login first, because the page does not promise that every network reaches the servers.
Tencent lists xcimap.exmail.qq.com on 993 for IMAP, xcpop.exmail.qq.com on 995 for POP3 and xcsmtp.exmail.qq.com on 465 for sending. Exchange and contact sync are not supported on those mailboxes. Your administrator knows whether your company uses them. See the Xinchuang settings.
Tencent's page says a client may pull only the last 30 days when receiving is not set to all mail. Change the receiving range in Send/receive settings. The receiving range section lists the other two options that matter.
Look up the MX records of your company domain. Tencent's help center lists mxbiz1.qq.com with priority 5 and mxbiz2.qq.com with priority 10 for its mail service. Your administrator can confirm it as well. See the MX check.
Use the IMAP values above in an IMAP backup app and save the folders as PST, EML or MBOX files. The backup walkthrough shows each field.