Email Settings GuideQuick answer: Netvigator email runs on Netvigator. Every protocol connects to imap.netvigator.com. IMAP is on 993, POP3 on 995 and SMTP on 465, each secured with SSL. Your username is the full address and the mailbox password you set in Netvigator webmail lets you in. Your exact values also sit under ActiveSync and Username in Netvigator webmail. Leaving HKT? What happens to your mailbox.
What Changed Recently#
A host changes how you sign in more often than it changes the server names. Here is the current status for Netvigator and what it means for your setup.
Worth knowing
ActiveSync uses the Login ID, not the address. On em.netvigator.com put the Login ID alone in the username box and the domain in its own field. IMAP and POP keep the full address.
Worth knowing
hkstar.com uses the same servers. An @hkstar.com address reads and sends on the netvigator.com hosts, so set the domain to hkstar.com and keep the server names as they are.
Worth knowing
The mailbox is tied to the broadband line. Netvigator email is for broadband customers, so plan ahead before you leave since the mailbox does not carry over.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Add the address under your mail settings in Netvigator webmail and set its password. That password is the one your apps use.
Where: Netvigator then your mail settings
2. Open ActiveSync push
Click push email next to the address, then ActiveSync push to read the server name and secure ports.
Where: ActiveSync and Username
About Netvigator Email#
Netvigator is the home broadband mail of HKT in Hong Kong. Addresses end in netvigator.com or the older hkstar.com. They read in Outlook, Apple Mail or Thunderbird as well as on phones. On a phone the headline option is push through Exchange ActiveSync.
Reading is on imap.netvigator.com and sending is on smtp.netvigator.com. Push mail rides a fourth server, em.netvigator.com, which carries its own username rule. Whatever the route, the password is your Netvigator password.
| Role | Server | Port |
|---|---|---|
| IMAP | imap.netvigator.com | 993 SSL |
| POP3 | pop.netvigator.com | 995 SSL |
| SMTP | smtp.netvigator.com | 465 SSL |
| ActiveSync | em.netvigator.com | Push, SSL |
Netvigator Webmail Login#
You can always read your mail in a browser. The official sign in pages are:
Webmail
Netvigator Webmail
Netvigator Customer Service
ActiveSync Push With a Different Username Rule#
Netvigator leads its phone setup with Exchange ActiveSync on em.netvigator.com, which pushes new mail the moment it lands and keeps contacts and calendar in step. The catch is the username. ActiveSync wants your Login ID on its own, with the domain in a separate field. IMAP and POP want the whole address. Put the full address in the ActiveSync username box and the sign-in fails.
| How you connect | Server | Username |
|---|---|---|
| ActiveSync push | em.netvigator.com | Login ID only, domain in its own field |
| IMAP | imap.netvigator.com | The whole address |
| POP3 | pop.netvigator.com | The whole address |
Netvigator IMAP Settings#
IMAP is the incoming choice Netvigator points most people to. Mail stays put on the server, so a laptop and a phone read one shared inbox. Pull the exact server name from ActiveSync push in Netvigator webmail.
| IMAP Server | imap.netvigator.com | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address, including @netvigator.com | |
| Password | Your mailbox password | |
| Authentication | Required |
Netvigator POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | pop.netvigator.com | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
Netvigator SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | smtp.netvigator.com | |
| Port (SSL) | 465 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
465 with SSL. Many home connections block port 25. Netvigator also supports 587 and 26 if 465 is blocked. Confirm outgoing authentication is on.
Check Netvigator IMAP Settings Online#
You don't need to download anything to check Netvigator IMAP settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address uses Netvigator servers? Type it below and find out instantly.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at Netvigator webmail, which confirms your address and password work, then confirm an Netvigator password exists. If both pass, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers Netvigator. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from the mailbox itself. The username is the whole email address and the password is the one you chose when you built the address in Netvigator webmail. A standard Netvigator mailbox uses no Netvigator password.
Username is the full address
Type you@netvigator.com in full, with the part after the at sign. Netvigator turns down a bare mailbox name.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is the webmail password you set under your mail settings in Netvigator webmail, not your Netvigator client area login. Reset it there if an app keeps refusing it.
The two factor prompt in the Netvigator client area guards billing, not the mailbox connection.
Set Up Netvigator in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
imap.netvigator.comon 993 with SSL. - Set outgoing to the same server on 465 with SSL.
- Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, Netvigator address and password, then continue.
- Enter imap.netvigator.com with SSL on incoming and outgoing.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put imap.netvigator.com in both server boxes.
- Leave the secure ports iOS fills, since Netvigator expects SSL.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use imap.netvigator.com on 993 over SSL.
- For outgoing use smtp.netvigator.com on 465 over SSL.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, Netvigator address and password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type imap.netvigator.com in yourself.
- Hit Done and the folders fill in on the first sync.
Netvigator Webmail Settings#
Server settings connect your apps. The controls here shape how the mailbox acts on its own. They live in Netvigator webmail, opened in any browser.
Signature
Add one in the webmail preferences. It rides on mail sent from webmail. A desktop app keeps a signature of its own.
Vacation Auto Reply
Set an autoresponder in Netvigator webmail and give it start and end dates. The Netvigator server delivers it, so it fires even when your machine is off.
Filters and Folders
Create filters from the Netvigator webmail filters in Netvigator webmail. A server side rule sorts a message ahead of any device fetching it. A rule set inside an app only works while that app is running.
Spam and Blocked Senders
Netvigator runs SpamAssassin on incoming mail. Set the threshold and block unwanted senders in Netvigator webmail. Flagged mail lands in the junk folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the Netvigator server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
Netvigator Email at a Glance#
Every value in one place. Copy the row you need. Mind the username rule per route:
| IMAP | imap.netvigator.com, 993, SSL |
| POP3 | pop.netvigator.com, 995, SSL |
| SMTP | smtp.netvigator.com, 465, SSL |
| ActiveSync push | em.netvigator.com, SSL, Login ID username |
| Endings | netvigator.com or hkstar.com |
| Password | Your Netvigator password |
| Largest message | 35 MB with attachments |
Troubleshooting Netvigator Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use the full email address with the mailbox password from Netvigator, not the client area login. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to 465 with SSL. Netvigator also accepts 587 and 26 if 465 is blocked. |
| ActiveSync sign-in fails | Full address in the username box | On em.netvigator.com the username is the Login ID on its own. Take the @netvigator.com off, put netvigator.com or hkstar.com in the Domain field. The push account then signs in. |
| hkstar.com box will not connect | Looking for an hkstar server | There is no imap.hkstar.com. An @hkstar.com address uses the netvigator.com hosts, so keep imap.netvigator.com and smtp.netvigator.com and set the domain to hkstar.com. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 465 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| Mailbox gone after leaving HKT | Email ended with the broadband | Netvigator email is tied to the line, so the mailbox ceases to exist the instant broadband is terminated and the mail cannot be retrieved. Back up and migrate before cancelling next time. |
| Mail stopped during a billing lapse | Line suspended for non-payment | A suspended broadband line stops the mailbox sending and receiving until the account is settled. Clear the bill to restore service, then the mailbox works as before. |
Reader Reported Fixes
Copy from ActiveSync push. When a manual setup will not connect, the ActiveSync push page in Netvigator webmail prints the exact server name and ports for that mailbox. Pasting those in clears the guesswork behind most failed setups.
Test the login in webmail first. Sign in at webimap.netvigator.com with the full address and mailbox password. If webmail works, the credentials are right and the issue sits in the app settings.
The Mailbox Lives and Dies With Your Line#
Netvigator email is a benefit of HKT broadband, not a standalone account. The mailbox ceases to exist the instant your broadband service is terminated. The content cannot be retrieved afterwards. There is no paid continuation and no way to carry the address to a new account, so the address is only ever yours while the line is active.
This makes the plan simple. Long before you cancel or switch provider, back up the mail you want to keep and move to an address you own outright, such as a personal domain or a free webmail account. Tell your contacts the new address and set up forwarding while the Netvigator mailbox is still alive. Note too that a line suspended for non-payment stops the mailbox sending and receiving until the account is settled, so a lapsed bill can cut off mail even before any cancellation.
| What happens | Effect on the mailbox |
|---|---|
| Broadband terminated | Mailbox ceases to exist at once, content not retrievable |
| Line suspended for non-payment | Sending and receiving stop until the account is settled |
| You want a new address | Old mail cannot be moved into a new account |
Moving Mail In or Out?#
Netvigator mail speaks plain IMAP, so a mailbox moves in or out like any Netvigator account. Each folder stays on the server until the move finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it the Netvigator server name and mailbox password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete Netvigator mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select Netvigator from the source list. If it isn't listed by name, choose IMAP.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it imap.netvigator.com on port 993 with SSL for Netvigator. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete Netvigator mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from Netvigator straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server. Use imap.netvigator.com on 993 with SSL, so a phone and a laptop stay in step.
POP3
Post Office Protocol version 3. Downloads mail to one device. Use pop.netvigator.com on 995 with SSL for a single machine you back up yourself.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. Use smtp.netvigator.com on 465 with SSL. Turn authentication on with your Netvigator login.
ActiveSync
Exchange ActiveSync, the push option on em.netvigator.com. New mail arrives on a phone the moment it lands, with contacts and calendar kept in step.
em.netvigator.com
The ActiveSync server. It is not the same as imap.netvigator.com. Its username rule is different too, which is the value people miss.
Login ID
Your Netvigator username without the domain. ActiveSync wants the Login ID on its own, while IMAP and POP want the whole address.
Full Email Address
The IMAP and POP username. Type the whole address, such as you@netvigator.com or you@hkstar.com, on the incoming and the outgoing server.
hkstar.com
A second Netvigator ending. An @hkstar.com address uses the same servers as netvigator.com, so set the domain to hkstar.com and keep the hosts the same.
SSL
The encryption Netvigator needs. Turn SSL on, then set 993 for IMAP, 995 for POP and 465 for SMTP, so the connection stays private.
Disposable Email Address
A throwaway Netvigator alias you hand out in place of your real address. Mail to it lands in your mailbox. You drop the alias when it draws spam.
Netvigator Webmail
The browser view of your mailbox. Sign in from the Netvigator email page to read mail, set filters and turn on an out-of-office reply.
Netvigator
Hong Kong broadband mail from HKT. The mailbox is tied to the broadband line. It reads on phones by push through ActiveSync.
Tied to the Broadband Line
Netvigator email is a benefit of HKT broadband, not a standalone account. The address is yours only while the broadband service stays active.
Mailbox Termination
What happens when HKT broadband ends. The mailbox ceases to exist at once and the stored mail cannot be retrieved, so back up first.
Migrate Before You Leave
The safe move before cancelling. Copy mail to an address you own, tell contacts and set up forwarding while the Netvigator mailbox is still live.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to Netvigator over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the Netvigator guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what Netvigator shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
Incoming is imap.netvigator.com on 993 with SSL. POP is pop.netvigator.com on 995. Outgoing is smtp.netvigator.com on 465 with authentication. For push on a phone use ActiveSync on em.netvigator.com.
ActiveSync on em.netvigator.com wants the Login ID on its own, not the full address. Take the @netvigator.com off the username box and put netvigator.com or hkstar.com in the separate Domain field.
It depends on the route. IMAP and POP want the whole address, such as you@netvigator.com. ActiveSync wants the Login ID alone with the domain in its own field. The password is the same either way.
The same ones. An @hkstar.com address reads on imap.netvigator.com and sends on smtp.netvigator.com. There is no hkstar server, so keep the netvigator.com hosts and set the domain to hkstar.com.
ActiveSync on em.netvigator.com pushes new mail to a phone the moment it arrives and keeps contacts and calendar in step. IMAP is the alternative if you prefer a standard mail setup.
IMAP is the better default. It keeps mail on the Netvigator server so a phone and a laptop show the same inbox. POP downloads to one device, which suits a single machine you back up yourself.
Sign in to Netvigator webmail and pick Change Password in the top-right menu. You can also open cs.netvigator.com and choose Change Password under My Profile. Then update it on every device.
No. Netvigator email is for HKT broadband customers. The mailbox ceases to exist when the broadband service ends. Back up anything you want and move to another address before you go.
Up to 35 MB including attachments. For anything bigger, a file-sharing link is the way to go. Netvigator also caps how many recipients one message can reach for anti-spam reasons.
The mailbox ceases to exist the instant your broadband is terminated. The mail cannot be retrieved afterwards. There is no paid continuation and no way to move it to a new account. Back up anything you want and switch to an address you own before you cancel.
Other Email Provider Settings
Summary: Netvigator Settings at a Glance
- IMAP: imap.netvigator.com, port 993, SSL/TLS
- POP3: imap.netvigator.com, port 995, SSL/TLS
- SMTP: smtp.netvigator.com, port 465 or 587
- Username is always your full email address
- Netvigator mailbox on the HKT servers
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address