Email Settings GuideQuick answer: Etisalat email runs on Etisalat webmail. Every protocol connects to exmail.emirates.net.ae. IMAP is on 993, POP3 on 995 and SMTP on 465, each secured with SSL. Your username is the full address and the mailbox password you set in Etisalat webmail lets you in. Your exact values also sit under your Etisalat mail settings in Etisalat webmail. Want to text from your inbox? Email2SMS.
What Changed Recently#
A host changes how you sign in more often than it changes the server names. Here is the current status for Etisalat and what it means for your setup.
Worth knowing
Use the full email address. Etisalat turns down a bare mailbox name. Put the whole address, whichever domain it uses, on both servers.
Worth knowing
One server for every address. IMAP, POP3 and SMTP all use exmail.emirates.net.ae. Every address domain does too.
Worth knowing
Outgoing mail needs the same sign-in. The SMTP server takes the same address and password as incoming, over SSL on 465.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Add the address under your mail settings in Etisalat webmail and set its password. That password is the one your apps use.
Where: Etisalat webmail then your mail settings
2. Open your Etisalat mail settings
Click your Etisalat account next to the address, then your Etisalat mail settings to read the server name and secure ports.
Where: Find your settings →
About Etisalat Email#
Etisalat, now branded e&, is the largest telecom in the UAE. Its email runs on the EIM system. The thing to know is that one server answers for every Etisalat address.
Whether your address ends in etisalat.ae, emirates.net.ae or eim.ae, the server is exmail.emirates.net.ae. Incoming mail uses it on port 993 for IMAP or 995 for POP3. Outgoing uses it on 465, all with SSL. The outgoing server needs the same sign-in as incoming. You can also read mail in a browser at etisalat.ae/mymail.
| Service Name | Etisalat Mail, the EIM system |
| Run By | Etisalat, e&, United Arab Emirates |
| Address Domains | etisalat.ae, emirates.net.ae, eim.ae |
| One Server | exmail.emirates.net.ae, for all of them |
| Incoming | IMAP 993 or POP3 995, SSL |
| Outgoing | SMTP 465, SSL, sign-in required |
| Username | Full email address |
| Webmail | etisalat.ae/mymail |
Etisalat Webmail Login#
You can always read your mail in a browser. The official sign in pages are:
Webmail
Etisalat Webmail
Etisalat Support
Find Your Settings#
IMAP is ready the moment a mailbox exists, so nothing needs switching on. To read the exact values for one address, Etisalat lists them inside Etisalat webmail.
- Log in to Etisalat webmail from your Etisalat client area.
- Open your mail settings in the Email section.
- Click your Etisalat account beside your address, then your Etisalat mail settings.
- Pick your app or read the manual settings for the server name and secure ports.
Etisalat IMAP Settings#
IMAP is the incoming choice Etisalat points most people to. Mail stays put on the server, so a laptop and a phone read one shared inbox. Pull the exact server name from your Etisalat mail settings in Etisalat webmail.
| IMAP Server | exmail.emirates.net.ae | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address, including @etisalat.ae | |
| Password | Your mailbox password | |
| Authentication | Required |
Etisalat POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | exmail.emirates.net.ae | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
Etisalat SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | exmail.emirates.net.ae | |
| Port (SSL) | 465 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
465 with SSL. Many home connections block port 25. Etisalat also supports 587 and 26 if 465 is blocked. Confirm outgoing authentication is on.
Check Etisalat IMAP Settings Online#
You don't need to download anything to check Etisalat IMAP settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address uses Etisalat servers? Type it below and find out instantly.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at Etisalat webmail, which confirms your address and password work, then confirm an Etisalat email password exists. If both pass, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers Etisalat. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from the mailbox itself. The username is the whole email address and the password is the one you chose when you built the address in Etisalat webmail. A standard Etisalat mailbox uses no Etisalat email password.
Username is the full address
Type you@etisalat.ae in full, with the part after the at sign. Etisalat turns down a bare mailbox name.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is the webmail password you set under your mail settings in Etisalat webmail, not your Etisalat client area login. Reset it there if an app keeps refusing it.
The two factor prompt in the Etisalat client area guards billing, not the mailbox connection.
Set Up Etisalat in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
exmail.emirates.net.aeon 993 with SSL. - Set outgoing to the same server on 465 with SSL.
- Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, Etisalat address and password, then continue.
- Enter exmail.emirates.net.ae with SSL on incoming and outgoing.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put exmail.emirates.net.ae in both server boxes.
- Leave the secure ports iOS fills, since Etisalat expects SSL.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use exmail.emirates.net.ae on 993 over SSL.
- For outgoing use exmail.emirates.net.ae on 465 over SSL.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, Etisalat address and password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type exmail.emirates.net.ae in yourself.
- Hit Done and the folders fill in on the first sync.
Etisalat Webmail Settings#
Server settings connect your apps. The controls here shape how the mailbox acts on its own. They live in Etisalat webmail at etisalat.ae/mymail.ae/mymail in any browser.
Signature
Add one in the webmail preferences. It rides on mail sent from webmail. A desktop app keeps a signature of its own.
Vacation Auto Reply
Set an autoresponder in Etisalat webmail and give it start and end dates. The Etisalat server delivers it, so it fires even when your machine is off.
Filters and Folders
Create filters from the Etisalat webmail filters in Etisalat webmail. A server side rule sorts a message ahead of any device fetching it. A rule set inside an app only works while that app is running.
Spam and Blocked Senders
Etisalat runs SpamAssassin on incoming mail. Set the threshold and block unwanted senders in Etisalat webmail. Flagged mail lands in the junk folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the Etisalat server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
Etisalat Email at a Glance#
Every value for an Etisalat address in one place. One server covers all of them:
| Server, all protocols | exmail.emirates.net.ae |
| Incoming (IMAP) | Port 993, SSL |
| Incoming (POP3) | Port 995, SSL |
| Outgoing (SMTP) | Port 465, SSL, sign-in required |
| Address domains | etisalat.ae, emirates.net.ae, eim.ae |
| Username | Full email address |
| Webmail | etisalat.ae/mymail |
Troubleshooting Etisalat Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use the full email address with the mailbox password from Etisalat webmail, not the client area login. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to 465 with SSL. Etisalat also accepts 587 and 26 if 465 is blocked. |
| Server not found for my etisalat.ae address | The server is not built from your domain | The server is exmail.emirates.net.ae, not a name made from etisalat.ae. Use exmail.emirates.net.ae for incoming and outgoing, whichever domain your address ends in. |
| Mail arrives but will not send | Outgoing authentication is off | The Etisalat SMTP server needs a sign-in. Turn on the option that the outgoing server requires authentication and use the same address and password as incoming, over SSL on 465. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 465 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| My Email2SMS text will not send | The outgoing server is not authenticated | Email2SMS needs the outgoing sign-in. Set exmail.emirates.net.ae as the outgoing server, turn on the option that it requires authentication and choose the same settings as incoming. |
| My text arrived cut off | The message went past the character limit | Email2SMS caps a message at 560 characters in English or 280 in Arabic. Anything longer is trimmed to the limit before it goes out, so keep the text short. |
Reader Reported Fixes
Copy from your Etisalat mail settings. When a manual setup will not connect, the your Etisalat mail settings page in Etisalat webmail prints the exact server name and ports for that mailbox. Pasting those in clears the guesswork behind most failed setups.
Test the login in webmail first. Sign in at webexmail.emirates.net.ae with the full address and mailbox password. If webmail works, the credentials are right and the issue sits in the app settings.
Sending a Text From Your Etisalat Email #
Etisalat email has a feature called Email2SMS. It lets you send a text message to a mobile straight from your mail client. This is the reason the outgoing server insists on a sign-in. Etisalat needs to know whose account a message came from before it turns that message into an SMS.
The setup is the same one you use for normal mail. Point the outgoing server at exmail.emirates.net.ae, then turn on the option that says the outgoing server requires authentication. Choose to use the same settings as the incoming server, so the sign-in matches. From the webmail at etisalat.ae/mymail no setup is needed at all.
There is a length limit to keep in mind. An Email2SMS message can run to 560 characters in English or 280 in Arabic. Go past that and the message is cut to the limit before it is sent. So a long email turns into a shortened text, which is worth remembering before you rely on it for anything detailed.
| Point | What to know |
|---|---|
| What it does | Turns an email into a text to a mobile |
| Outgoing server | exmail.emirates.net.ae, requires a sign-in |
| Why the sign-in | Ties the message to your account |
| English limit | Up to 560 characters |
| Arabic limit | Up to 280 characters |
| Over the limit | The message is truncated before delivery |
Moving Mail In or Out?#
Etisalat mail speaks plain IMAP, so a mailbox moves in or out like any Etisalat account. Each folder stays on the server until the move finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it the Etisalat server name and mailbox password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete Etisalat mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select Etisalat from the source list. If it isn't listed by name, choose IMAP.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it exmail.emirates.net.ae on port 993 with SSL for Etisalat. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete Etisalat mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from Etisalat straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the Etisalat server, so every device shows the same inbox. Use exmail.emirates.net.ae on port 993 with SSL.
POP3
Post Office Protocol version 3. Downloads mail to one device and can clear the server. Use exmail.emirates.net.ae on port 995 with SSL if you prefer POP.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail through exmail.emirates.net.ae on port 465 with SSL. It needs authentication with your address and password.
SSL
The encryption for the connection. Etisalat uses it on all three, port 993 for IMAP, 995 for POP3 and 465 for SMTP.
exmail.emirates.net.ae
The one Etisalat mail server. Every Etisalat address points here for incoming and outgoing, whatever the address ends in.
etisalat.ae
One of the Etisalat address domains. An address like you@etisalat.ae still uses the exmail.emirates.net.ae server.
emirates.net.ae
The older Etisalat address domain, from Emirates Internet. It shares the same server and settings as etisalat.ae.
eim.ae
Another Etisalat address domain. Like the others, it points at exmail.emirates.net.ae with the same ports.
EIM Mail
Emirates Internet and Multimedia, the Etisalat mail platform behind the addresses. It runs the exmail server.
Etisalat Webmail
The browser view of your mail at etisalat.ae/mymail. Handy for a quick check or when an app will not connect.
Full Email Address
Your username for the server is the whole address, whichever domain it uses. The same value works for incoming and outgoing.
Email Password
The password for the mailbox. Your apps and the webmail sign in with it. The outgoing server uses it too for authentication.
Email2SMS
An Etisalat feature that turns an email into a text message to a mobile. It sends through the signed-in outgoing server.
Outgoing Sign-In
The check on the SMTP server that proves the sender. Etisalat needs it for normal mail and for Email2SMS.
Character Limit
The cap on an Email2SMS message, 560 in English or 280 in Arabic. A longer message is truncated.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to Etisalat over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the Etisalat guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what Etisalat shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
Every Etisalat address uses one server, exmail.emirates.net.ae. For incoming use IMAP on port 993 or POP3 on 995 with SSL. For outgoing use SMTP on port 465 with SSL. The username is your full address and the outgoing server needs a sign-in.
It is exmail.emirates.net.ae, not a name built from etisalat.ae. Etisalat runs one server for all of its addresses, so an etisalat.ae address points to the same exmail server as the older domains. Use it for incoming and outgoing.
IMAP suits most people. It keeps mail on the Etisalat server, so every device shows the same inbox. Both run on exmail.emirates.net.ae, IMAP on 993 and POP3 on 995. POP3 downloads to one device and can clear the server.
Yes. The server name and ports are identical everywhere. You enter exmail.emirates.net.ae for incoming and outgoing. Only the menu wording differs between apps.
No. All of the Etisalat domains share the same server and ports. An address on etisalat.ae, emirates.net.ae or eim.ae uses exmail.emirates.net.ae with the same 993, 995 and 465. Only the address itself differs.
Yes. Etisalat supports IMAP, POP3 and SMTP over SSL, which is what these apps use. Keep SSL on for incoming and outgoing. Let the outgoing server sign in with your address and password.
Add the account over IMAP so the folders sync, then let the app finish downloading. In Thunderbird or Outlook you can then export a folder to a local file. POP3 with a copy left on the server pulls everything down too.
The outgoing server is not signed in. Etisalat's SMTP needs authentication, so turn on the option that the outgoing server requires a sign-in and reuse your incoming address and password. Send over SSL on 465.
At etisalat.ae/mymail. Sign in with your full address and password to check mail in a browser. No server setup is needed there, so it is a quick way to confirm a password before fixing an app.
Yes, through a feature called Email2SMS. You send an email from your mail client and Etisalat delivers it to a mobile as a text. It works through the same outgoing server, exmail.emirates.net.ae, with the sign-in turned on, which is why authentication is required. Keep it short, since the limit is 560 characters in English or 280 in Arabic. A longer message is cut to fit. The section above has the detail.
Other Email Provider Settings
Summary: Etisalat Settings at a Glance
- IMAP: exmail.emirates.net.ae, port 993, SSL/TLS
- POP3: exmail.emirates.net.ae, port 995, SSL/TLS
- SMTP: exmail.emirates.net.ae, port 465 or 587
- Username is always your full email address
- Etisalat mailbox on the Etisalat servers
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address