Email Settings GuideQuick answer: TIM Mail email runs on TIM Mail. Every protocol connects to imap.tim.it. IMAP is on 993, POP3 on 995 and SMTP on 587, each secured with SSL. Your username is the full address and the mailbox password you set in TIM Mail settings lets you in. Your exact values also sit under The Network Rule in TIM Mail settings. Address ends in alice.it or tin.it? Use its own servers.
What Changed Recently#
A host changes how you sign in more often than it changes the server names. Here is the current status for TIM Mail and what it means for your setup.
Worth knowing
A client is tied to the TIM network. From another provider a mail app is turned away, so on an outside connection you reach the mail through the TIM Mail webmail.
Worth knowing
The server depends on the domain. A tim.it address uses imap.tim.it, while a historic alice.it address keeps in.alice.it and out.alice.it.
Worth knowing
Sending is on port 587. Set the outgoing server to 587 with StartTLS and authentication on. The SSL ports 993 and 995 cover incoming mail.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Add the address under your mail settings in TIM Mail settings and set its password. That password is the one your apps use.
Where: TIM Mail then your mail settings
2. Open the network rule
Click the TIM network next to the address, then the network rule to read the server name and secure ports.
Where: The Network Rule
About TIM Mail#
TIM Mail is the mail of TIM, formerly Telecom Italia. Addresses end in tim.it, alice.it or tin.it. They read in Outlook, Apple Mail or Thunderbird as well as in the TIM Mail webmail. The catch is that a client is tied to the TIM network.
Which server you enter depends on the domain. A tim.it address uses imap.tim.it and smtp.tim.it. A historic alice.it address keeps in.alice.it and out.alice.it. A tin.it address uses imaps.tin.it and smtps.tin.it. Sending is on 587 with authentication on.
| Domain | Incoming | Outgoing |
|---|---|---|
| tim.it | imap.tim.it 993 (POP pop.tim.it 995) | smtp.tim.it 587 |
| alice.it | in.alice.it 993 (POP in.alice.it 995) | out.alice.it 587 |
| tin.it | imaps.tin.it 993 (POP pops.tin.it 995) | smtps.tin.it 587 |
TIM Mail Webmail Login#
You can always read your mail in a browser. The official sign in pages are:
TIM Mail Works on the TIM Network#
TIM ties email-client access to its own network. A client like Outlook or Apple Mail connects when the mailbox sits on an active TIM line. It also connects when your device is on the TIM network. From another provider's connection, a client is turned away and only the webmail works.
| Your situation | How to reach the mail |
|---|---|
| Mailbox on an active TIM line | A client works on any network |
| On the TIM network | A client works |
| On another provider | Webmail only |
TIM Mail IMAP Settings#
IMAP is the incoming choice TIM Mail points most people to. Mail stays put on the server, so a laptop and a phone read one shared inbox. Pull the exact server name from the network rule in TIM Mail settings.
| IMAP Server | imap.tim.it | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address, including @tim.it | |
| Password | Your mailbox password | |
| Authentication | Required |
TIM Mail POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | pop.tim.it | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
TIM Mail SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | smtp.tim.it | |
| Port (SSL) | 587 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
587 with SSL. Many home connections block port 25. TIM Mail also supports 587 and 26 if 587 is blocked. Confirm outgoing authentication is on.
Check TIM Mail IMAP Settings Online#
You don't need to download anything to check TIM Mail IMAP settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address uses TIM Mail servers? Type it below and find out instantly.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at TIM Mail webmail, which confirms your address and password work, then confirm an TIM Mail password exists. If both pass, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers TIM Mail. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from the mailbox itself. The username is the whole email address and the password is the one you chose when you built the address in TIM Mail settings. A standard TIM Mail mailbox uses no TIM Mail password.
Username is the full address
Type you@tim.it in full, with the part after the at sign. TIM Mail turns down a bare mailbox name.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is the webmail password you set under your mail settings in TIM Mail settings, not your TIM Mail client area login. Reset it there if an app keeps refusing it.
The two factor prompt in the TIM Mail client area guards billing, not the mailbox connection.
Set Up TIM Mail in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
imap.tim.iton 993 with SSL. - Set outgoing to the same server on 587 with SSL.
- Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, TIM Mail address and password, then continue.
- Enter imap.tim.it with SSL on incoming and outgoing.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put imap.tim.it in both server boxes.
- Leave the secure ports iOS fills, since TIM Mail expects SSL.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use imap.tim.it on 993 over SSL.
- For outgoing use smtp.tim.it on 587 over SSL.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, TIM Mail address and password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type imap.tim.it in yourself.
- Hit Done and the folders fill in on the first sync.
TIM Mail Webmail Settings#
Server settings connect your apps. The controls here shape how the mailbox acts on its own. They live in the TIM Mail webmail, opened in any browser.
Signature
Add one in the webmail preferences. It rides on mail sent from webmail. A desktop app keeps a signature of its own.
Vacation Auto Reply
Set an autoresponder in TIM Mail settings and give it start and end dates. The TIM Mail server delivers it, so it fires even when your machine is off.
Filters and Folders
Create filters from the TIM Mail webmail filters in TIM Mail settings. A server side rule sorts a message ahead of any device fetching it. A rule set inside an app only works while that app is running.
Spam and Blocked Senders
TIM Mail runs SpamAssassin on incoming mail. Set the threshold and block unwanted senders in TIM Mail settings. Flagged mail lands in the junk folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the TIM Mail server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
TIM Mail at a Glance#
Every value in one place. Pick the row that matches your domain. Remember that a client wants the TIM network:
| tim.it IMAP | imap.tim.it, 993, SSL |
| tim.it SMTP | smtp.tim.it, 587, StartTLS |
| alice.it IMAP | in.alice.it, 993, SSL |
| alice.it SMTP | out.alice.it, 587, StartTLS |
| Authentication | Required, same login as incoming |
| Client access | On the TIM network, else webmail |
| Webmail | mail.tim.it |
Troubleshooting TIM Mail Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use the full email address with the mailbox password from TIM Mail, not the client area login. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to 587 with SSL. TIM Mail also accepts 587 and 26 if 587 is blocked. |
| Client fails on another provider | TIM limits a client to its network | A mail app reaches TIM Mail only on the TIM network or from a mailbox on an active TIM line. On another provider, use the webmail at mail.tim.it instead. |
| alice.it box will not connect | Wrong server for the domain | An alice.it address does not use imap.tim.it. Set incoming to in.alice.it on 993 and outgoing to out.alice.it on 587, both with authentication. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 587 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| tin.it client will not connect | tin.it has its own hosts | A tin.it address does not use the tim.it servers. Set incoming to imaps.tin.it on 993 and outgoing to smtps.tin.it on 587, both with authentication. |
| Same password, one domain works | Server did not match the ending | If one TIM address connects and another does not, the server likely does not match the ending. Check imap.tim.it, in.alice.it or imaps.tin.it against your address. |
Reader Reported Fixes
Copy from the network rule. When a manual setup will not connect, the the network rule page in TIM Mail settings prints the exact server name and ports for that mailbox. Pasting those in clears the guesswork behind most failed setups.
Test the login in webmail first. Sign in at webimap.tim.it with the full address and mailbox password. If webmail works, the credentials are right and the issue sits in the app settings.
Match the Server to Your TIM Domain#
TIM Mail carries three endings, tim.it, alice.it and tin.it. Each one keeps its own server names. They came from separate brands that TIM brought together, so a server that works for one ending is refused by another. Setting imap.tim.it on an alice.it box is a common reason a client will not connect.
A tim.it address reads on imap.tim.it or pop.tim.it and sends on smtp.tim.it. A historic alice.it address is the odd one out. Its host in.alice.it answers for both IMAP and POP, while sending goes through out.alice.it. A tin.it address has its own hosts again, imaps.tin.it and pops.tin.it for incoming and smtps.tin.it for sending. Every domain sends on 587 with authentication, so once the host names match your ending the rest is the same.
| Ending | Incoming | Outgoing |
|---|---|---|
| tim.it | imap.tim.it (POP pop.tim.it) | smtp.tim.it |
| alice.it | in.alice.it for IMAP and POP | out.alice.it |
| tin.it | imaps.tin.it (POP pops.tin.it) | smtps.tin.it |
Moving Mail In or Out?#
TIM Mail mail speaks plain IMAP, so a mailbox moves in or out like any TIM account. Each folder stays on the server until the move finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it the TIM Mail server name and mailbox password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete TIM Mail mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select TIM Mail from the source list. If it isn't listed by name, choose IMAP.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it imap.tim.it on port 993 with SSL for TIM Mail. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete TIM Mail mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from TIM Mail straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server. Use imap.tim.it on 993 with SSL for a tim.it address. An alice.it address uses in.alice.it.
POP3
Post Office Protocol version 3. Downloads mail to one device. Use pop.tim.it on 995 for a tim.it address. An alice.it address uses in.alice.it on 995.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail on port 587. Use smtp.tim.it for a tim.it address. An alice.it address uses out.alice.it.
StartTLS and SSL
The encryption a client needs. TIM lists StartTLS on 143, 110 and 587, with SSL on 993 and 995 as the secure alternative for incoming mail.
The TIM Network Rule
TIM allows a mail client when you are on the TIM network or the mailbox is tied to an active TIM line. From another provider, only the webmail works.
TIM Webmail
The browser view of your mail. This is the way in when you are on another provider's connection, since a client is limited to the TIM network.
Full Email Address
Your username is the whole address with the right ending, like you@tim.it or you@alice.it. Type it in full on the incoming and outgoing server.
Active TIM Line
A live TIM fixed or mobile subscription linked to the mailbox. With one, a client can reach the mail even on another network.
The alice.it Servers
Historic alice.it boxes use their own hosts, in.alice.it for incoming and out.alice.it for sending, kept on from before the TIM rebrand.
tin.it
An older TIM domain with its own hosts. A tin.it address uses imaps.tin.it and pops.tin.it for incoming and smtps.tin.it for sending, not the tim.it hosts.
SMTP Authentication
The server-requires-authentication setting on the outgoing server. Turn it on with the same login as incoming, so TIM lets your mail out.
TIM Mail
The mail of TIM, formerly Telecom Italia. Addresses end in tim.it, alice.it or tin.it and read at the TIM Mail webmail.
Three Endings
TIM Mail runs three domains, tim.it, alice.it and tin.it, brought together from separate brands. Each keeps its own server names, so the ending decides which hosts you enter.
in.alice.it
The one alice.it host that answers for both IMAP and POP. An alice.it box uses it for incoming mail and out.alice.it for sending, not the tim.it servers.
Host Mismatch
Entering one domain's server for another domain's address, such as imap.tim.it on an alice.it box. TIM refuses it, so a client set this way fails to connect.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to TIM Mail over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the TIM Mail guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what TIM Mail shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
For a tim.it address, incoming is imap.tim.it on 993 with SSL and outgoing is smtp.tim.it on 587. For an alice.it address, incoming is in.alice.it and outgoing is out.alice.it. The username is your full address.
TIM ties a mail client to its network. A client works on the TIM network. It also works from a mailbox on an active TIM line. On another provider's connection a client is refused, so use the webmail at mail.tim.it there.
A historic alice.it address keeps its own hosts. Incoming is in.alice.it on 993 with SSL. Outgoing is out.alice.it on 587 with authentication. Do not point an alice.it box at imap.tim.it.
Send on port 587 with StartTLS and authentication on, for both tim.it and alice.it addresses. Use the same login as incoming. The SSL ports 993 and 995 are for incoming mail.
A tin.it address is an older TIM domain with its own hosts, not the tim.it ones. Enter imaps.tin.it for incoming and smtps.tin.it on 587 for outgoing, with the full tin.it address as the username.
IMAP is the better default. It keeps mail on the TIM server so a phone and a laptop show the same inbox. POP downloads to one device, which suits a single machine you back up yourself.
Your TIM Mail password, the one for the mailbox. If a client keeps refusing it, sign in to the webmail at mail.tim.it first. If the webmail also refuses it, the password is the problem, so reset it on the TIM site.
Open mail.tim.it and sign in with your full address and TIM Mail password. Webmail is the way in on another provider's connection, since a client is limited to the TIM network.
Not to read the webmail, which any TIM address can open. A client is the part tied to the network. With an active TIM line the mailbox is linked to it, so a client reaches the mail on any network.
No. Each ending keeps its own hosts. A tim.it address uses imap.tim.it and smtp.tim.it, an alice.it address uses in.alice.it for both incoming protocols and out.alice.it for sending. A tin.it address uses imaps.tin.it and smtps.tin.it. They came from separate brands, so match the server to your ending or the client is refused.
Other Email Provider Settings
Summary: TIM Mail Settings at a Glance
- IMAP: imap.tim.it, port 993, SSL/TLS
- POP3: imap.tim.it, port 995, SSL/TLS
- SMTP: smtp.tim.it, port 587 or 587
- Username is always your full email address
- TIM mailbox on the TIM servers
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address