Email Settings GuideQuick answer: Videotron receives mail at imap.videotron.ca on 993 for IMAP or 995 for POP3, each over SSL. Sending uses a relay host, relais.videotron.ca, on 587 with TLS and authentication. Sign in with your full videotron.ca address and your Videotron email password. Locked out? Recover the address you have.
What Changed Recently#
Videotron receives mail at one host and sends through a relay. Here is the current status and what a videotron.ca address needs today.
Worth knowing
A relay host sends your mail. Incoming is imap.videotron.ca. Outgoing goes through relais.videotron.ca, which is French for relay.
Worth knowing
Keep encryption on. IMAP is 993 and POP3 is 995 over SSL. Sending is 587 with TLS and needs authentication.
Worth knowing
IMAP is the way Videotron points you to. It keeps your mail on the server, so every device reads one inbox.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Incoming is imap.videotron.ca. Outgoing is the relay relais.videotron.ca. The ports are 993 or 995 in and 587 out.
Where: Any email app
2. Know your Videotron password
The login is your full videotron.ca address. The password is your Videotron email password.
Where: Find your settings →
About Videotron#
Videotron is a cable and mobile provider in Quebec, owned by Quebecor. Its Internet accounts include a videotron.ca email address.
Videotron serves homes across Quebec. For email it splits the two directions. Incoming mail is fetched from imap.videotron.ca, while outgoing mail is handed to a relay named relais.videotron.ca. The word relais is French for relay. You sign in to both with the same full address and Videotron password.
| Service Name | Videotron Email |
| Email Domain | videotron.ca |
| Provider | Videotron |
| Incoming Host | imap.videotron.ca |
| Outgoing Host | relais.videotron.ca |
| Email Type | videotron.ca, such as you@videotron.ca |
| Webmail | Videotron Webmail |
| Region | Quebec |
| Protocols Supported | IMAP, POP3, SMTP |
| App Password Needed | No, mailbox password |
| Username | Full email address |
Videotron Webmail Login#
You can always read your mail in a browser. The official Videotron pages are:
Find Your Settings#
Videotron settings are the same on every device. Incoming mail comes from imap.videotron.ca, while outgoing mail leaves through the relay relais.videotron.ca.
- Open your email app and add a new account.
- Choose IMAP on 993 or POP3 on 995.
- Set incoming to imap.videotron.ca with SSL.
- Set outgoing to relais.videotron.ca on 587 with TLS.
Videotron IMAP Settings#
IMAP keeps a videotron.ca mailbox in sync. Mail stays on the server, so a laptop and a phone read one shared inbox. The incoming host is imap.videotron.ca over 993.
| IMAP Server | imap.videotron.ca | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full videotron.ca address | |
| Password | Your mailbox password | |
| Authentication | Required |
Videotron POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | imap.videotron.ca | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
Videotron SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | relais.videotron.ca | |
| Port (SSL) | 587 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
587 with SSL. Many home connections block port 25. The relay host is relais.videotron.ca. Confirm outgoing authentication is on with your full address.
Check Videotron Settings Online#
You don't need to download anything to check Videotron settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address is a videotron.ca one? Type it below to check in a moment.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at Videotron Webmail, which confirms your address and password work. If webmail opens, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers Videotron. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from your Videotron account. The username is your full videotron.ca address. The password is your Videotron email password. There is no separate app password.
Username is the full address
Type your full videotron.ca address in, with the part after the at sign. A bare mailbox name is turned down.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is your Videotron email password, the same one that opens Videotron Webmail. Reset it from your Videotron account if an app keeps refusing it.
Videotron uses one password for webmail and for an email app, so there is nothing extra to generate.
Set Up Videotron in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
imap.videotron.caon 993 with SSL. - Set outgoing to
relais.videotron.caon 587 with TLS. - Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, videotron.ca address and password, then continue.
- Enter imap.videotron.ca for incoming and relais.videotron.ca for outgoing.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put imap.videotron.ca for incoming with relais.videotron.ca for outgoing.
- Leave the secure ports iOS fills, since Videotron expects encryption.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use imap.videotron.ca on 993 over SSL.
- For outgoing use relais.videotron.ca on 587 over TLS.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, videotron.ca address and password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type imap.videotron.ca and relais.videotron.ca in yourself.
- Hit Done and the folders fill in on the first sync.
Videotron Webmail Settings#
Server settings connect your apps. These controls decide how the mailbox behaves on the server. They live in Videotron Webmail, which you reach from videotron.com.
Signature
Add one in the Videotron Webmail preferences. It rides on mail sent from the browser. A desktop app keeps its own signature.
Vacation Auto Reply
Turn on a vacation reply in Videotron Webmail. The Videotron server sends it, so it goes out even when your computer is off.
Filters and Folders
Build filters in Videotron Webmail. A server side rule sorts a message before any device downloads it. An in app rule only runs while that app is open.
Spam and Blocked Senders
Videotron screens incoming mail for spam. Block unwanted senders in Videotron Webmail. Flagged mail lands in the spam folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the Videotron server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
Videotron Sending and Storage Limits#
A few details are worth knowing before you move a mailbox or bulk forward. Here is how videotron.ca mail is set up:
| Setup protocol | IMAP or POP3 |
| Login name | Full videotron.ca address |
| Incoming host | imap.videotron.ca |
| Outgoing host | relais.videotron.ca on 587 |
| Encryption | SSL and TLS |
| Region | Quebec |
Troubleshooting Videotron Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use your full videotron.ca address with your Videotron password. A bare mailbox name is turned down. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to the relay relais.videotron.ca on 587 with TLS. Confirm outgoing authentication is on. |
| Incoming works but sending fails | Wrong outgoing host | Sending uses the relay relais.videotron.ca on 587 with TLS, not the incoming host. Turn on authentication and use your full address. |
| Outgoing server not recognised | An smtp host was entered | Videotron does not use an smtp host. The outgoing server is the relay relais.videotron.ca. Enter that on 587 with TLS. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 587 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| Locked out of your videotron.ca address | Forgotten password | Reset the password in your Videotron account under Courriel web, Gérer vos comptes. Your mail stays in place. |
| Tempted to make a second address | Videotron allows one per account | You cannot add a second videotron.ca address. Recover the original by resetting its password instead. |
Reader Reported Fixes
Use the relay for sending. Incoming is imap.videotron.ca. Outgoing is relais.videotron.ca, not smtp.videotron.ca. Getting the send host wrong is the usual cause of a setup that half works.
Test the login in webmail first. Sign in to Videotron Webmail with your address and password. If webmail opens, the credentials are right and the issue is in the app settings.
Lost Access to Your videotron.ca Address #
Your videotron.ca address is tied to your Videotron account. Videotron keeps one address per account. If you are locked out, the goal is to get back into the address you have rather than open a new one.
The quickest route back is a password reset. Sign in to your Videotron account, open the Courriel web section, choose Gérer vos comptes and set a new password for the address. Your existing mail and folders stay in place.
If a reset does not get you back in, Videotron support can recover the address for you. Keep a backup of important mail so a lockout never puts it out of reach.
| Situation | What to do |
|---|---|
| Addresses per account | One videotron.ca address |
| If locked out | Reset the password, keep your mail |
| Where | Videotron account, Courriel web |
| Still stuck | Videotron support recovers it |
| Best habit | Back up important mail |
Moving Mail In or Out?#
Videotron mail speaks plain IMAP, so a mailbox moves in or out like any standard account. Each folder stays on the server until the copy finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it imap.videotron.ca with your Videotron password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete videotron.ca mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select Videotron from the source list. If Videotron is not listed, pick a plain IMAP account.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it imap.videotron.ca on port 993 with SSL. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete videotron.ca mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from Videotron straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server, so all your devices see the same inbox, folders and read status.
POP3
Post Office Protocol version 3. Downloads mail to 1 device and can remove it from the server. Older method, still useful for local archives.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. Every account needs it next to IMAP or POP3, which only receive.
SSL / TLS / STARTTLS
Encryption for the connection. SSL/TLS encrypts from the start (ports 993, 995, 587). STARTTLS upgrades a plain connection (port 587).
Videotron Password
Your Videotron email password, the same one that opens Videotron Webmail. Every mail app uses it. There is no separate app password.
imap.videotron.ca
The Videotron incoming host. Your IMAP or POP client fetches mail from imap.videotron.ca on 993 or 995 over SSL.
relais.videotron.ca
The Videotron outgoing relay host. Sending goes through relais.videotron.ca on 587 with TLS and authentication.
Relay Host
The server that forwards your outgoing mail. Videotron names it relais.videotron.ca, from the French word for relay.
Videotron
A cable and mobile provider in Quebec, owned by Quebecor. Its email domain is videotron.ca.
Two Hosts
Videotron keeps incoming and outgoing apart. Incoming is imap.videotron.ca and sending is relais.videotron.ca.
Outgoing Authentication
Videotron asks for your username and password when you send. Turn on My outgoing server requires authentication.
Videotron Webmail
The browser view of your videotron.ca mailbox. Reach it from videotron.com with your address and Videotron password.
One Address Per Account
Videotron ties a single videotron.ca address to your account. Recover that address rather than trying to add another.
Password Reset
Changing your Videotron email password in the Courriel web section of your account. It restores access without losing your mail.
Courriel web
The Videotron account section where you manage your mailbox and change its password. Courriel is French for email.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to Videotron over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the Videotron guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what Videotron shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
Incoming is imap.videotron.ca on 993 for IMAP or 995 for POP3, each over SSL. Sending uses the relay relais.videotron.ca on 587 with TLS and authentication. Sign in with your full videotron.ca address and your Videotron email password. The IMAP settings section holds the full table.
Check the username first. It must be the complete address rather than the part before the at sign. Use your full videotron.ca address as the username, not the part before the at sign. The password is your Videotron email password. Sending needs it too.
Both use imap.videotron.ca. IMAP on 993 keeps mail on the server so every device matches. POP3 on 995 downloads it to one machine and can lose it if that machine fails. Full comparison here.
Yes. The server, ports and encryption match on iPhone, Android and Windows. Only the path to the settings screen shifts by app, which the client setup guides spell out.
Relais is the French word for relay. Videotron routes your outgoing mail through a relay host named relais.videotron.ca, so that name goes in the outgoing server box, not smtp.videotron.ca.
Yes. Keep encryption on both hosts so your sign in never travels in the open. Videotron uses 993 or 995 for incoming and 587 for outgoing.
An email client with IMAP downloads mail as it syncs, but a dedicated backup tool is faster and saves standard files you can open anywhere. See how to back up your videotron.ca mailbox. If you already exported files in another format, an email converter changes them to PST, PDF or whatever your new app opens.
With Videotron the usual cause is the outgoing host. Confirm sending points at the relay relais.videotron.ca on 587 with TLS and authentication. Keep incoming on imap.videotron.ca over 993 with SSL.
A migration tool copies mail across the two accounts on an IMAP link. Give the Videotron IMAP settings with your password on this side and the destination details on the other. Each folder lands with its dates intact.
If setting this up feels risky or you have many accounts to move, our managed email migration service does the entire job for you.
No. Videotron keeps one address per account, so recover the one you have rather than opening a new one. Reset its password in your Videotron account under Courriel web. Your existing mail stays in place. The lost access section walks through it.
Other Email Provider Settings
Summary: Videotron Settings at a Glance
- IMAP: imap.videotron.ca, port 993, SSL/TLS
- POP3: imap.videotron.ca, port 995, SSL/TLS
- SMTP: relais.videotron.ca, port 587, TLS
- Username is always your full email address
- Relay host for outgoing mail
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address