Email Settings GuideQuick answer: Eastlink puts everything on one host. mail.eastlink.ca handles incoming on 993 for IMAP or 995 for POP3. The same host sends on 465. Every port uses SSL and outgoing needs authentication. Sign in with your full eastlink.ca address and your Eastlink email password. On Seasonal Disconnect you keep the address.
What Changed Recently#
Eastlink keeps incoming and outgoing on one host. Here is the current status and what an eastlink.ca address needs today.
Worth knowing
One host does it all. mail.eastlink.ca answers for incoming and outgoing alike. You use it for IMAP, POP3 and SMTP.
Worth knowing
Keep SSL on. IMAP is 993 and POP3 is 995 for incoming. Outgoing is 465. Every port uses SSL.
Worth knowing
Outgoing needs a login. The send server checks your address and password, so turn on outgoing authentication.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Incoming and outgoing both point at mail.eastlink.ca. IMAP is 993 or POP3 995 in. SMTP is 465 out.
Where: Any email app
2. Know your Eastlink password
The login is your full eastlink.ca address. The password is your Eastlink email password.
Where: Find your settings →
About Eastlink#
Eastlink is a Canadian telecommunications company that started as a cable provider in Atlantic Canada. Its internet accounts come with an eastlink.ca email address.
Eastlink grew from a local Nova Scotia cable operator into a national provider of internet, TV and phone. For email the setup is simple. One host, mail.eastlink.ca, answers for incoming and outgoing alike. You sign in with your full address and your Eastlink password. Outgoing mail asks for that login too.
| Service Name | Eastlink Email |
| Email Domain | eastlink.ca |
| Provider | Eastlink |
| Mail Host | mail.eastlink.ca |
| Incoming Ports | 993 IMAP, 995 POP3 |
| Email Type | eastlink.ca, such as you@eastlink.ca |
| Webmail | webmail.eastlink.ca |
| Region | Atlantic Canada |
| Protocols Supported | IMAP, POP3, SMTP |
| App Password Needed | No, mailbox password |
| Username | Full email address |
Eastlink Webmail Login#
You can always read your mail in a browser. The official Eastlink pages are:
Find Your Settings#
Eastlink keeps every value on one host. Point IMAP or POP at mail.eastlink.ca for incoming. Point SMTP at the same mail.eastlink.ca for outgoing on 465.
- Open your email app and add a new account.
- Choose IMAP on 993 or POP3 on 995.
- Set incoming to mail.eastlink.ca with SSL.
- Set outgoing to mail.eastlink.ca on 465 with SSL.
Eastlink IMAP Settings#
IMAP keeps an eastlink.ca mailbox in sync. Mail stays on the server, so a laptop and a phone read one shared inbox. The host is mail.eastlink.ca over 993.
| IMAP Server | mail.eastlink.ca | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full eastlink.ca address | |
| Password | Your mailbox password | |
| Authentication | Required |
Eastlink POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | mail.eastlink.ca | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
Eastlink SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | mail.eastlink.ca | |
| Port (SSL) | 465 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
465 with SSL. Many home connections block port 25. The host is the same mail.eastlink.ca you use for incoming. Confirm outgoing authentication is on with your full address.
Check Eastlink Settings Online#
You don't need to download anything to check Eastlink settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address is an eastlink.ca one? Type it below to check in a moment.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at Eastlink webmail, which confirms your address and password work. If webmail opens, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers Eastlink. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from your Eastlink account. The username is your full eastlink.ca address. The password is your Eastlink email password. There is no separate app password.
Username is the full address
Type your full eastlink.ca address in, with the part after the at sign. A bare mailbox name is turned down.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is your Eastlink email password, the same one that opens Eastlink webmail. Reset it from My Account at manageaccount.eastlink.ca if an app keeps refusing it.
Eastlink uses one password for webmail and for an email app, so there is nothing extra to generate.
Set Up Eastlink in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
mail.eastlink.caon 993 with SSL. - Set outgoing to the same mail.eastlink.ca on 465 with SSL.
- Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, eastlink.ca address and password, then continue.
- Enter mail.eastlink.ca with SSL on incoming and outgoing.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put mail.eastlink.ca in both server boxes.
- Leave the secure ports iOS fills, since Eastlink expects SSL.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use mail.eastlink.ca on 993 over SSL.
- For outgoing use mail.eastlink.ca on 465 over SSL.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, eastlink.ca address and password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type mail.eastlink.ca in yourself.
- Hit Done and the folders fill in on the first sync.
Eastlink Webmail Settings#
Server settings connect your apps. These controls decide how the mailbox behaves on the server. They live in Eastlink webmail at webmail.eastlink.ca.
Signature
Add one in the Eastlink webmail preferences. It rides on mail sent from the browser. A desktop app keeps its own signature.
Vacation Auto Reply
Turn on a vacation reply in Eastlink webmail. The Eastlink server sends it, so it goes out even when your computer is off.
Filters and Folders
Build filters in Eastlink webmail. A server side rule sorts a message before any device downloads it. An in app rule only runs while that app is open.
Spam and Blocked Senders
Eastlink screens incoming mail for spam. Block unwanted senders in Eastlink webmail. Flagged mail lands in the spam folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the Eastlink server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
Eastlink Sending and Storage Limits#
A few details are worth knowing before you move a mailbox or bulk forward. Here is how eastlink.ca mail is set up:
| Setup protocol | IMAP or POP3 |
| Login name | Full eastlink.ca address |
| Mail host | mail.eastlink.ca |
| Outgoing | 465 with SSL and authentication |
| Encryption | SSL both ways |
| Region | Atlantic Canada |
Troubleshooting Eastlink Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use your full eastlink.ca address with your Eastlink password. A bare mailbox name is turned down. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to mail.eastlink.ca on 465 with SSL. Confirm outgoing authentication is on. |
| Incoming works but sending fails | Outgoing authentication is off | mail.eastlink.ca needs authentication to send on 465. Turn it on and use your full address with your Eastlink password. |
| App cannot find the server | Wrong host typed | The host is mail.eastlink.ca for incoming and outgoing. Use 993 or 995 in and 465 out, all with SSL. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 465 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| Email gone after leaving Eastlink | The service was cancelled | A cancelled Eastlink service can take the email address with it. On Seasonal Disconnect you keep it. Back up your mail before you cancel. |
| Cannot reach webmail while travelling | Some countries block the portal | Use the direct link webmail.eastlink.ca. Eastlink notes webmail is not reachable in every country. |
Reader Reported Fixes
Use the one host for both directions. mail.eastlink.ca handles incoming and outgoing. There is no separate send server to look up.
Test the login in webmail first. Sign in at webmail.eastlink.ca with your address and password. If webmail opens, the credentials are right and the issue is in the app settings.
Your Email When You Go Seasonal or Cancel #
Eastlink email rides on your Eastlink service. If you place your services on Seasonal Disconnect while you are away, you keep any Eastlink email addresses along with your equipment and phone numbers.
A full cancellation is different. Eastlink notes that after your service ends a previous email address can be lost, so move anything you want to keep before you cancel.
A reconnection fee applies if you restart service after a suspension or cancellation. To keep mail you care about, back it up to your computer first, covered below.
| Situation | What happens to your email |
|---|---|
| Seasonal Disconnect | Keep your email addresses |
| Full cancellation | The address can be lost |
| After service ends | Reconnection fee to restart |
| Before you cancel | Back up your mail |
| Webmail direct link | webmail.eastlink.ca |
Moving Mail In or Out?#
Eastlink mail speaks plain IMAP, so a mailbox moves in or out like any standard account. Each folder stays on the server until the copy finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it mail.eastlink.ca with your Eastlink password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete eastlink.ca mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select Eastlink from the source list. If Eastlink is not listed, pick a plain IMAP account.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it mail.eastlink.ca on port 993 with SSL. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete eastlink.ca mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from Eastlink straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server, so all your devices see the same inbox, folders and read status.
POP3
Post Office Protocol version 3. Downloads mail to 1 device and can remove it from the server. Older method, still useful for local archives.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. Every account needs it next to IMAP or POP3, which only receive.
SSL / TLS / STARTTLS
Encryption for the connection. SSL/TLS encrypts from the start (ports 993, 995, 465). STARTTLS upgrades a plain connection (port 587).
Eastlink Password
Your Eastlink email password, the same one that opens Eastlink webmail. Every mail app uses it. There is no separate app password.
mail.eastlink.ca
The Eastlink mail host. It handles incoming on 993 or 995 and outgoing on 465, all over SSL.
One Host
Eastlink uses a single server for everything. mail.eastlink.ca is the incoming host and the outgoing host.
webmail.eastlink.ca
The Eastlink webmail address. Sign in there to read an eastlink.ca mailbox in a browser.
Eastlink
A Canadian telecommunications company from Atlantic Canada. Its email domain is eastlink.ca.
Outgoing Authentication
Eastlink asks for your username and password when you send. Turn on My outgoing server requires authentication.
Full Address Login
Eastlink signs you in with the whole address, the part before and after the at sign. A bare mailbox name is turned down.
Atlantic Canada
Eastlink began as a cable operator in Nova Scotia and now serves customers across Canada.
Seasonal Disconnect
An Eastlink option that suspends your services while you are away. You keep your email addresses, equipment and phone numbers.
Reconnection Fee
A charge Eastlink applies when you restart service after a suspension or cancellation.
webmail.eastlink.ca
The direct Eastlink Webmail login. Use it to reach your mail in a browser, including while travelling when the main site is blocked.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to Eastlink over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the Eastlink guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what Eastlink shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
One host does everything. mail.eastlink.ca handles incoming on 993 for IMAP or 995 for POP3. It sends on 465. Every port uses SSL and outgoing needs authentication. Sign in with your full eastlink.ca address and your Eastlink email password. The IMAP settings section holds the full table.
Check the username first. It must be the complete address rather than the part before the at sign. Use your full eastlink.ca address as the username, not the part before the at sign. The password is your Eastlink email password. Sending needs it too.
Both use mail.eastlink.ca. IMAP on 993 keeps mail on the server so every device matches. POP3 on 995 downloads it to one machine and can lose it if that machine fails. Full comparison here.
Yes. The server, ports and encryption match on iPhone, Android and Windows. Only the path to the settings screen shifts by app, which the client setup guides spell out.
Yes. mail.eastlink.ca is the incoming host and the outgoing host. Incoming is 993 or 995 and outgoing is 465, all over SSL.
Yes. Keep SSL on so your sign in never travels in the open. Eastlink uses 993 or 995 for incoming and 465 for outgoing.
An email client with IMAP downloads mail as it syncs, but a dedicated backup tool is faster and saves standard files you can open anywhere. See how to back up your eastlink.ca mailbox. If you already exported files in another format, an email converter changes them to PST, PDF or whatever your new app opens.
With Eastlink the usual cause is an outgoing setting. Confirm mail.eastlink.ca has outgoing authentication turned on with your full address. Keep incoming on 993 and outgoing on 465 with SSL.
A migration tool copies mail across the two accounts on an IMAP link. Give the Eastlink IMAP settings with your password on this side and the destination details on the other. Each folder lands with its dates intact.
If setting this up feels risky or you have many accounts to move, our managed email migration service does the entire job for you.
On Seasonal Disconnect you keep your Eastlink email addresses. A full cancellation is different, since Eastlink notes a previous address can be lost once service ends. Back up any mail you want to keep first. A reconnection fee applies if you restart later. The seasonal or cancel section covers this.
Other Email Provider Settings
Summary: Eastlink Settings at a Glance
- IMAP: mail.eastlink.ca, port 993, SSL/TLS
- POP3: mail.eastlink.ca, port 995, SSL/TLS
- SMTP: mail.eastlink.ca, port 465, SSL
- Username is always your full email address
- One host for incoming and outgoing
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address