Email Settings GuideQuick answer: your SiteGround servers use mail.yourdomain.com for IMAP on port 993, POP3 on port 995 and SMTP on port 465, all with SSL. Sign in with your full email address and the password you set for that mailbox in Site Tools. The exact server name sits in Site Tools under Email then Accounts then Mail Configuration. To keep sent mail out of spam, turn on SPF and DKIM.
What Changed Recently#
Hosting panels shift how mail is managed more often than the server values move. Here is the current status for SiteGround and what it means for your setup.
Latest update
Site Tools replaced cPanel. SiteGround built its own panel and retired cPanel across its plans. You now create and manage mailboxes under Email in Site Tools, not in a cPanel screen.
Worth knowing
The server name is per mailbox. SiteGround lists an exact Incoming and Outgoing server for each account under Email then Accounts then Mail Configuration. Use it when the generic name throws a certificate warning.
Worth knowing
Sending needs authentication. SiteGround requires outgoing authentication on port 465 with SSL. Turn on the outgoing server login with the same details as incoming.
Before You Begin#
Sort these two things before you start. If you skip them, your email app will reject the connection even when every server value is correct.
1. Create the mailbox in Site Tools
The address and its password have to exist under Email then Accounts before any app can sign in. Your SiteGround account login does not work in a mail app.
Where: Mailbox password below →
2. Read your server name
SiteGround shows an exact Incoming and Outgoing server per mailbox in Mail Configuration. Note it before setup to avoid certificate warnings.
Where: Find your server name →
About SiteGround Mail#
SiteGround is a managed hosting company founded in 2004 and based in Sofia, Bulgaria. Its plans include email on your own domain, run through the Site Tools panel.
SiteGround built its own control panel called Site Tools and retired cPanel across its plans. Email now lives under Email in Site Tools rather than a cPanel section. The one hurdle is the exact server name, which sits in each mailbox under Mail Configuration.
| Service Name | SiteGround Email (Site Tools) |
| Owned By | SiteGround, privately held |
| Founded | 2004 |
| Headquarters | Sofia, Bulgaria |
| Email Type | Custom domains, such as you@yourdomain.com |
| Webmail | yourdomain.com/webmail |
| Mail System | Site Tools with Roundcube webmail |
| Protocols Supported | IMAP, POP3, SMTP |
| App Password Needed | No, use the mailbox password |
| Infrastructure | Google Cloud |
SiteGround Webmail Login#
You can always read your mail in a browser. The official sign in pages are:
Find Your Exact Server Name#
SiteGround dropped cPanel years ago for its own panel called Site Tools. It lists a server name for each mailbox rather than one shared address, so read the exact name before you set up an app.
mail.yourdomain.com
The generic name. It works for most setups once your domain runs on SiteGround. A few clients show a certificate warning with it.
The exact SiteGround name
Shown per mailbox in Site Tools, often in a secureNNN.sgcpanel.com form. It lines up with the SSL certificate, so the link opens with no warning.
Where to read the server name
- Log in at siteground.com and open Site Tools for your website.
- Go to Email then Accounts. Find the mailbox you want in the list.
- Open the kebab menu beside that mailbox, choose Mail Configuration, then open the Manual Settings tab.
- Read Incoming Server and Outgoing Server. Those two lines hold the exact name to type into your app.
SiteGround IMAP Settings#
IMAP is the incoming protocol SiteGround recommends. It leaves your mail on the server so every device shows the same inbox.
| IMAP Server | mail.yourdomain.com | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address, including @yourdomain.com | |
| Password | Your mailbox password (set in Site Tools) | |
| Authentication | Required |
SiteGround POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | mail.yourdomain.com | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password (set in Site Tools) |
SiteGround SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | mail.yourdomain.com | |
| Port (SSL) | 465 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Check "My outgoing server requires authentication" in Outlook. |
465 with SSL. Some networks block it, so try 587 as a fallback.
Check SiteGround IMAP Settings Online#
You don't need to download anything to check SiteGround IMAP settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address uses SiteGround servers? Type it below and find out instantly.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Sign in at SiteGround webmail, which confirms your address and password work. A working webmail login means the tables here will connect any app.
Look Up IMAP Settings for Any Email Domain#
This page covers SiteGround. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Your Mailbox Password#
SiteGround email has no app passwords. Every mailbox carries its own password that you set when you create the address in Site Tools. That mailbox password is what an email app needs, not the login you use for your SiteGround account.
| Where you sign in | Which password |
|---|---|
| Outlook, Apple Mail and other apps | The mailbox password from Site Tools |
| Webmail at yourdomain.com/webmail | The same mailbox password |
| Your SiteGround account | Your client login, which is separate |
Set or Reset a Mailbox Password
- Open Site Tools for your website and go to Email then Accounts.
- Find the mailbox in the list and open its kebab menu.
- Choose Change Password, type a new one, then save.
- Refresh that password on every app and device that opens this mailbox.
Set Up SiteGround in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook open File then Add Account. The new Outlook keeps this under Settings then Accounts then Add account.
- Enter your SiteGround address and pick the manual setup option, since Outlook will not detect Site Tools email.
- Set IMAP to
mail.yourdomain.comon port993SSL and SMTP to the same host on port465SSL. - Enter your mailbox password when Outlook prompts. A certificate warning means you should paste the secureNNN.sgcpanel.com name from Manual Settings.
- Send a test to yourself to confirm both directions work.
Apple Mail (macOS)
- In Mail open Settings then Accounts and choose Add Account.
- Choose Other Mail Account, since SiteGround is not on the provider list.
- Give your name, address and mailbox password, then continue.
- Add the servers from the tables above if Mail asks for them.
- Turn on Mail in the app list to finish.
iPhone and iPad
- In Settings open Apps then Mail, tap Mail Accounts then Add Account.
- Tap Other then Add Mail Account, since iOS has no SiteGround entry.
- Give your details with the mailbox password, then tap Next.
- Keep IMAP picked and fill both servers yourself if iOS requests them.
- Tap Save and let iOS check the mailbox.
Android
- Launch your phone mail app, Gmail or Samsung Email for instance, then choose Add account.
- Pick Other or Personal IMAP when SiteGround is missing from the list.
- Supply your address and mailbox password, then switch to Manual setup when it will not self configure.
- Point both servers at
mail.yourdomain.com, 993 SSL inbound and 465 SSL outbound. - Finish and swipe down once to load your mail.
Thunderbird
- In Thunderbird open Account Settings, then Account Actions then Add Mail Account.
- Provide your name, address and mailbox password, then click Continue.
- Choose Configure manually when the guess looks wrong for Site Tools email.
- Type in every value yourself, with IMAP picked and SSL active on each server.
- Select Done to finish the setup.
SiteGround Webmail Settings#
Server settings connect your apps. These options govern how the mailbox behaves on its own. Some sit in webmail and some in Site Tools.
Signature
Open yourdomain.com/webmail, then Settings and Identities. Anything you set here appears in webmail alone. Outlook and other apps keep their own.
Vacation Auto Reply
Open Site Tools then Email then Autoresponders. Set start and stop dates so it clears on its own. The server sends the reply, so you can leave your computer switched off.
Filters and Folders
Open Site Tools then Email then Filters. Rules on the server file your mail before Outlook or your phone loads it. Rules kept inside an app run only while that app stays open.
Spam and Blocked Senders
Open Site Tools then Email then Spam Filter, which runs SpamExperts on SiteGround. Block individual senders or entire domains from the list. Flagged mail drops into a spam folder based on your settings.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the SiteGround server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
SiteGround Sending and Storage Limits#
SiteGround caps outgoing mail so one account cannot flood the servers. Know the rough limits before you bulk forward or migrate a mailbox:
| Sending rate | Capped per hour by plan |
| Recipients per message | Limited to slow bulk sending |
| Attachment size | Set by your hosting plan |
| Mailbox storage | Set by your Site Tools quota |
| Server name | Per mailbox, from Mail Configuration |
| What happens at the limit | Sending pauses until the window resets |
Keep Your Sent Mail Out of Spam#
Correct server settings get your mail sending. Three records decide whether it reaches the inbox or the spam folder. SiteGround turns two of them on by default and gives you the third as a DNS record. Check all three before you send from your domain in bulk.
| Record | What it does | Where in Site Tools |
|---|---|---|
| SPF | Lists the servers allowed to send for your domain | Email then Authentication. On by default |
| DKIM | Signs each message so receivers can verify it is unchanged | Email then Authentication then DKIM. On by default |
| DMARC | Tells receivers what to do when a message fails the checks | Domain then DNS Zone Editor. Look for the v=DMARC1 record |
Troubleshooting SiteGround Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Certificate name does not match | You used mail.yourdomain.com | Copy the exact secureNNN.sgcpanel.com name from Site Tools Manual Settings. It lines up with the certificate, so the warning goes away. |
| Can receive but cannot send | Outgoing authentication is off | Turn on outgoing server authentication with the same login as incoming. Keep SMTP on 465 with SSL. |
| Cannot connect to server | Wrong port or encryption | Put incoming on 993 with SSL and outgoing on 465. A local firewall or VPN can shut these ports too. |
| Password keeps being asked | Saved password is wrong or outdated | Remove the saved password and enter the mailbox password from Site Tools. Confirm it works at yourdomain.com/webmail. |
| Sent mail lands in spam | SPF or DKIM is off or your DNS is elsewhere | Confirm SPF and DKIM under Email then Authentication. Add a DMARC record in the DNS Zone Editor. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
Reader Reported Fixes
Copy the exact server from Manual Settings for stubborn certificate errors. Readers cleared repeated warnings by opening the mailbox Mail Configuration in Site Tools and pasting the secureNNN.sgcpanel.com name in place of the generic one. The generic name still works for most, but only the exact name matches the certificate.
Turn on outgoing authentication when sending stalls. Mail that would not leave started sending once the outgoing server login was switched on with the same details as incoming. Keep the outgoing port at 465 with SSL.
Coming from Another Host?#
Your address stays with you once the domain runs on SiteGround and the mailbox lives in Site Tools. Configure it with the servers listed here, then bring your old mail across.
Save a copy first. Back up the old mailbox ahead of the move. During a domain change a message can arrive at either host, so a copy protects everything.
Bringing your mail across? The Univik Email Migration Tool moves every folder from one mailbox into the other. Put the SiteGround IMAP settings from this page on one side and your old host on the other.
Prefer to hand it over? Our Email Migration Services team handles the move and verifies every folder landed.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete SiteGround mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select SiteGround from the source list. If it isn't listed by name, choose IMAP.
- Sign in with your full email address together with the mailbox password. That is the one you set in Site Tools, not your SiteGround account login.
- If the tool wants server details, feed it
mail.yourdomain.comon port993with SSL from the IMAP table. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete SiteGround mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from SiteGround straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If Site Tools and server names feel like too much, you don't have to learn them. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server, so all your devices see the same inbox, folders and read status.
POP3
Post Office Protocol version 3. Downloads mail to 1 device and can remove it from the server. Older method, still useful for local archives.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. Every account needs it next to IMAP or POP3, which only receive.
SSL / TLS / STARTTLS
Encryption for the connection. SSL/TLS encrypts from the start (ports 993, 995, 465). STARTTLS upgrades a plain connection (port 587).
Mailbox Password
The password you set for each address under Email then Accounts in Site Tools. Your email app signs in with this, not your SiteGround account login.
Site Tools
The control panel SiteGround built to replace cPanel. You create mailboxes, set passwords and read the server name inside it.
Server Name
Your exact mail server, shown per mailbox in Mail Configuration, often as secureNNN.sgcpanel.com. It matches the SSL certificate.
Mail Configuration
The Site Tools screen for each mailbox with a Manual Settings tab. It shows the Incoming and Outgoing server to type into an app.
Roundcube
The webmail program SiteGround serves at yourdomain.com/webmail. Use it to confirm a password and to manage signatures or filters.
SSL Certificate
The document that confirms a server is what it claims. A mismatch warning tells you the typed address is not the one on the certificate.
Webmail
Browser email at yourdomain.com/webmail. It opens the same mailbox your apps use, a fast way to try a password.
SpamExperts
The spam filter SiteGround runs on incoming mail. It scores messages and moves likely junk aside based on your settings.
SPF
Sender Policy Framework. A DNS record that lists the servers allowed to send mail for your domain. SiteGround turns it on by default.
DKIM
DomainKeys Identified Mail. A signature added to each message so a receiver can confirm it was not changed in transit.
DMARC
A DNS record that tells receivers how to treat mail that fails SPF or DKIM. You add it in the SiteGround DNS Zone Editor.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to SiteGround over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against SiteGround's official documentation and a mailbox password reset tested through the current Site Tools flow. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what SiteGround shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
Point IMAP at mail.yourdomain.com using port 993 with SSL. Log in with your whole email address and your Site Tools mailbox password. For a clean SSL connection, copy the exact secureNNN.sgcpanel.com name from Manual Settings. You will find the complete table in the IMAP settings section.
Two things cause this on SiteGround. The saved password is not the mailbox password, so reset it in Site Tools and confirm it at yourdomain.com/webmail. Or a certificate warning is blocking the login, which the exact secureNNN.sgcpanel.com name fixes.
IMAP suits almost everyone and SiteGround recommends it. It leaves mail on the server so every device stays in sync. POP downloads mail to a single computer and can remove it from the server. Full comparison here.
Yes. Server, ports and encryption stay identical on iPhone, Android and Windows. Only the menu labels change from app to app, which the client setup guides walk through.
No. SiteGround email has no app passwords. Sign in with the mailbox password you set under Email then Accounts in Site Tools. If it stops working, reset that password in Site Tools.
Yes. SiteGround email travels over encrypted IMAP and SMTP when SSL is on, so your login and messages stay protected. Use a strong mailbox password and replace it whenever a device is lost.
An email client with IMAP downloads mail as it syncs, but a dedicated backup tool is faster and saves standard files you can open anywhere. See how to back up your SiteGround mailbox. If you already exported files in another format, an email converter changes them to PST, PDF or whatever your new app opens.
The usual cause on SiteGround is a moved account that changed the exact server name. Check what changed recently. Read the current server in Mail Configuration and confirm outgoing authentication is on.
A migration tool copies your mail over IMAP from one mailbox into the other. You need the SiteGround IMAP settings and the mailbox password for one side, plus the destination details for the other. Every folder and date survives the move.
If setting this up feels risky or you have many accounts to move, our managed email migration service does the entire job for you.
Turn on the three authentication records. SiteGround enables SPF and DKIM by default under Email then Authentication, so confirm both show as active. Then add a DMARC record in Site Tools under Domain then DNS Zone Editor. These only work when your domain points at SiteGround nameservers.
Other Email Provider Settings
Summary: SiteGround Settings at a Glance
- IMAP: mail.yourdomain.com, port 993, SSL/TLS
- POP3: mail.yourdomain.com, port 995, SSL/TLS
- SMTP: mail.yourdomain.com, port 465 or 587
- Username is always your full email address
- Mailbox password set in Site Tools
- Pick IMAP for phone + computer sync
- Sending needs SMTP authentication
- Username is always the full email address