Email Settings GuideQuick answer: Web.com mail runs on the Open-Xchange platform, the same one Network Solutions uses. Incoming is web-imap-oxcs.hostingplatform.com on 993 for IMAP. POP3 uses web-pop-oxcs.hostingplatform.com on 995. Outgoing is web-smtp-oxcs.hostingplatform.com on 465 with SSL. Sign in with the full email address and your email password. The old mail.yourdomain names retired. Web.com is now Network Solutions? See what changed.
What Changed Recently#
Web.com email changed platform and, more recently, changed brand. Here is where Web.com mail stands today and what it means for your setup.
Worth knowing
Mail runs on the Open-Xchange platform. Incoming is now web-imap-oxcs.hostingplatform.com. Older per-domain names stopped working, so point your app at the web-oxcs servers.
Worth knowing
Web.com is now part of Network Solutions. The mailboxes stayed on hostingplatform.com, so your web-oxcs settings keep working after the 2025 brand change.
Worth knowing
The certificate is issued to hostingplatform.com. Use the web-oxcs server names rather than your own domain. Otherwise the app flags a certificate name warning.
Before You Begin#
Handle these two basics before anything else. Skip them and your email app will reject the connection even when every server value is correct.
1. Create the mailbox
Set incoming to web-imap-oxcs.hostingplatform.com and outgoing to web-smtp-oxcs.hostingplatform.com. The older per-domain names no longer work.
Where: Web.com account then Email
2. Know your email password
The login is the full email address. The password is your Web.com mailbox password, made under Email.
Where: Find your settings →
About Web.com#
Web.com is a US web host and site builder based in Jacksonville, Florida. Its email, branded Cloud Mail, runs on the Open-Xchange hostingplatform.com platform. Web.com is part of Newfold Digital and now sits under the Network Solutions brand.
Web.com has sold domains, websites and hosting since the late 1990s. Its mail moved to the Open-Xchange platform, so incoming is web-imap-oxcs.hostingplatform.com and outgoing is web-smtp-oxcs.hostingplatform.com. In 2025 Web.com folded into Network Solutions, though the mail servers did not change. You sign in with the whole address and your email password.
| Service Name | Web.com Email |
| Mail System | Open-Xchange on hostingplatform.com |
| Owned By | Newfold Digital |
| Now Under | Network Solutions |
| Based In | Jacksonville, Florida |
| Email Type | Custom domains, such as you@yourdomain.com |
| Webmail | From your account |
| Incoming Host | web-imap-oxcs.hostingplatform.com |
| Protocols Supported | IMAP, POP3, SMTP |
| App Password Needed | No, mailbox password |
| Username | Full email address |
Web.com Webmail Login#
You can always read your mail in a browser. The official Web.com pages are:
Find Your Settings#
IMAP is on the moment a mailbox exists. Point your app at the web-oxcs servers, since the old per-domain names no longer connect.
- Sign in to your Web.com account at web.com.
- Open Email then your mailbox.
- Set incoming to web-imap-oxcs.hostingplatform.com over SSL.
- Set outgoing to web-smtp-oxcs.hostingplatform.com over SSL.
Web.com IMAP Settings#
IMAP is the incoming choice for Web.com. Mail stays on the server, so a laptop and a phone show one shared inbox. Incoming runs on web-imap-oxcs.hostingplatform.com over 993.
| IMAP Server | web-imap-oxcs.hostingplatform.com | |
| Port | 993 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address, including @yourdomain.com | |
| Password | Your mailbox password | |
| Authentication | Required |
Web.com POP3 Settings#
POP3 downloads mail to 1 device. Pick it only if you want a local copy on a single computer. Not sure? See the comparison below.
| POP3 Server | web-pop-oxcs.hostingplatform.com | |
| Port | 995 | |
| Encryption | SSL/TLS (required) | |
| Username | Your full email address | |
| Password | Your mailbox password |
Web.com SMTP Settings#
SMTP handles outgoing mail. If you can read mail but not send it, the problem is here.
| SMTP Server | web-smtp-oxcs.hostingplatform.com | |
| Port (SSL) | 465 | |
| Port (STARTTLS) | 587 | |
| Encryption | SSL or STARTTLS (required) | |
| Username | Your full email address | |
| Password | Same as incoming mail | |
| Authentication | Required. Switch on outgoing server authentication in the client. |
465 with SSL. Many home connections block port 25. Web.com uses 465 with SSL for sending and the platform also accepts 587 with STARTTLS. Confirm outgoing authentication is on.
Check Web.com IMAP Settings Online#
You don't need to download anything to check Web.com IMAP settings online. This page is the lookup: every value is verified, current and copyable straight from your browser. Not sure your address uses Web.com servers? Enter it below to check in a moment.
Does my email address use these settings?
Runs in your browser only. Your address is never sent anywhere or stored.
Want to verify the account itself before configuring an app? Open Web.com webmail from your account, which confirms your address and password work. If webmail opens, any email app connects with the tables above.
Look Up IMAP Settings for Any Email Domain#
This page covers Web.com. For every other address, work email on a company domain included, we run a free online lookup database: imapsettings.com.
imapsettings.com
Complete email settings database, by Univik
Enter any email address and get the incoming and outgoing server settings for that domain in 1 step:
Your address is used only to find the settings for that domain. Nothing is stored or shared.
Username and Password#
Both come from the mailbox itself. The username is the whole email address and the password is the mailbox password set in your Web.com account. A standard Web.com mailbox uses no app password.
Username is the full address
Type you@yourdomain.com in full, with the part after the at sign. Web.com turns down a bare mailbox name.
Put that same address on both incoming and outgoing.
Password is the mailbox one
This is the mailbox password set in your Web.com account, not the account sign in for billing. Change it under Email if an app keeps refusing it.
The Web.com account sign in guards billing. A mail client signs in with the mailbox password over SSL.
Set Up Web.com in Email Clients#
The servers and ports are always the same. Only the menus differ. Jump to your app:
Outlook (Windows and Mac)
- In Outlook select Add Account, then turn on manual setup under Advanced options.
- Choose IMAP and set incoming to
web-imap-oxcs.hostingplatform.comon 993 with SSL. - Set outgoing to
web-smtp-oxcs.hostingplatform.comon 465 with SSL. - Enter the full address and mailbox password when Outlook prompts you.
- Send a test message to yourself to prove both paths.
Apple Mail (macOS)
- In Mail select Add Account, then pick Other Mail Account.
- Give your name, Web.com address and email password, then continue.
- Enter web-imap-oxcs.hostingplatform.com for incoming and web-smtp-oxcs.hostingplatform.com for outgoing, both with SSL.
- Keep the SSL ports so nothing sends in plain text.
- Save and wait for the mailbox to load.
iPhone and iPad
- In Settings open Mail, then tap Mail Accounts and Add Account.
- Tap Other then Add Mail Account and fill your details.
- Keep IMAP chosen and put web-imap-oxcs.hostingplatform.com for incoming and web-smtp-oxcs.hostingplatform.com for outgoing.
- Leave the secure ports iOS fills, since Web.com expects SSL.
- Tap Save and let iOS run its check.
Android
- Open your mail app and tap Add account, then Other or IMAP.
- Put in your address and password. Switch to manual setup if it stalls.
- For incoming use web-imap-oxcs.hostingplatform.com on 993 over SSL.
- For outgoing use web-smtp-oxcs.hostingplatform.com on 465 over SSL.
- Save and swipe down to fetch your mail.
Thunderbird
- In Thunderbird pick Account Actions, then Add Mail Account.
- Type your name, Web.com address and email password, then Continue.
- Wait for detection, then make sure IMAP with SSL is picked.
- If detection fails, type web-imap-oxcs.hostingplatform.com for incoming and web-smtp-oxcs.hostingplatform.com for outgoing.
- Hit Done and the folders fill in on the first sync.
Web.com Webmail Settings#
Server settings connect your apps. These controls decide how the mailbox behaves on the server. They live in Web.com webmail, which opens from your account at web.com and runs on Open-Xchange.
Signature
Add one in the webmail preferences. The signature rides on mail sent from webmail. A desktop app keeps its own.
Vacation Auto Reply
Set a vacation reply in webmail with start and end dates. The Web.com server sends it, so it fires even when your machine is off.
Filters and Folders
Create filters in Web.com webmail. A server side rule sorts a message ahead of any device fetching it. A rule set inside an app only works while that app is open.
Spam and Blocked Senders
Web.com filters incoming mail for spam. Tune rules and blocked senders in webmail. Flagged mail lands in the spam folder for a look.
POP3 vs IMAP#
| Feature | IMAP | POP3 |
|---|---|---|
| Where mail lives | On the Web.com server | Downloaded to 1 device |
| Multiple devices | ✅ Everything stays in sync | ❌ Each device sees different mail |
| Sent and deleted mail | ✅ Synced everywhere | ⚠️ Stays only on that device |
| Offline reading | ⚠️ Cached mail only | ✅ Full local copy |
| Server storage used | Yes, counts against your quota | Can be freed after download |
| Best for | Phone + computer, everyday use | Single PC, local archives |
Web.com Sending and Storage Limits#
A few limits are worth knowing before you bulk forward or move a mailbox. Web.com runs mail on Open-Xchange with a few rules:
| Mailbox storage | Set by your Web.com plan |
| Username | Full email address |
| Incoming host | web-imap-oxcs.hostingplatform.com |
| Outgoing host | web-smtp-oxcs.hostingplatform.com |
| SMTP ports | 465 SSL or 587 STARTTLS |
| Certificate | Issued to hostingplatform.com |
Troubleshooting Web.com Connections#
Find the exact error your email app shows, then apply the fix:
| Error you see | What it means | Fix |
|---|---|---|
| Username or password rejected | Short username or wrong password | Use the full email address with the mailbox password from your Web.com account, not the billing sign in. |
| Cannot send on port 25 | ISP blocks the default SMTP port | Switch outgoing to 465 with SSL on web-smtp-oxcs.hostingplatform.com. Port 587 with STARTTLS works too. |
| Certificate name warning | Used a per-domain name | The certificate is issued to hostingplatform.com. Use web-imap-oxcs.hostingplatform.com so the name matches. |
| Old settings stopped working | Servers moved to Open-Xchange | Web.com moved mail to hostingplatform.com. Switch to web-imap-oxcs.hostingplatform.com and web-smtp-oxcs.hostingplatform.com. |
| Cannot connect to server | Wrong port or encryption | Set 993 with SSL incoming and 465 with SSL outgoing. A firewall on your own machine can block it as well. |
| Repeated password prompt | Short username or a typo | Clear the saved login, then put in the full address with the mailbox password. |
| Messages stuck in Outbox | SMTP authentication is off | Enable "outgoing server requires authentication" with the same login as incoming mail. |
| Old Web.com login page is gone | Web.com moved to Network Solutions | Sign in through networksolutions.com or the Web.com account. Your mailbox password is unchanged. |
| Support links point to Network Solutions | The brands merged in 2025 | That is expected. Web.com mail is now Cloud Mail under Network Solutions on the same web-oxcs servers. |
Reader Reported Fixes
Use the web-oxcs servers. When a manual setup will not connect, set incoming to web-imap-oxcs.hostingplatform.com and outgoing to web-smtp-oxcs.hostingplatform.com over SSL. That pair fixes most failed setups once mail moved to the platform.
Test the login in webmail first. Open Webmail from your Web.com account. If webmail opens, the credentials are right and the issue sits in the server names or ports.
Web.com Is Now Network Solutions#
Web.com folded into Network Solutions in 2025. Your mail did not move. Here is what changed and what stayed the same.
Stayed the same
- web-imap-oxcs.hostingplatform.com on 993
- web-smtp-oxcs.hostingplatform.com on 465
- Your full address and mailbox password
Changed
- The brand is now Network Solutions
- Support at networksolutions.com/help
- The mail is called Cloud Mail
Moving Mail In or Out?#
Web.com mail speaks plain IMAP, so a mailbox moves in or out like any standard account. Each folder stays on the server until the copy finishes.
Take a copy first. Back up the mailbox before a move. A note that arrives mid switch can sit on either side. A copy keeps you safe.
Carrying mail across? The Univik Email Migration Tool moves each folder over an IMAP link. Give it web-imap-oxcs.hostingplatform.com with the mailbox password on this side and the other account opposite.
Rather hand it off? Our Email Migration Services team runs the whole move and verifies each folder arrived.
Use These Settings in Univik Email Backup#
The same IMAP settings above let you download your complete Web.com mailbox to your computer. Univik Email Backup saves everything as PST, MBOX, EML or PDF files you keep forever, even if the account closes.
- Download Univik Email Backup and install it on Windows.
- Select Web.com from the source list. If Web.com is not listed, pick a plain IMAP account.
- Give the complete email address with your mailbox password. The login name is always the whole email address.
- When the backup tool wants server details, hand it web-imap-oxcs.hostingplatform.com on port 993 with SSL. Take those values straight from the IMAP table above, with port
993over SSL. - Pick a saving format and folder, then start the backup. Large mailboxes download in the background.
Univik Tools That Use These Settings#
Many people land here while migrating or archiving a mailbox. All 3 tools use the same IMAP settings from this page:
Email Backup
Download your complete Web.com mailbox to PST, MBOX, EML or PDF before switching or closing the account.
Email Backup Tool →
Email Migration Tool
Copy every folder from Web.com straight into Gmail, Microsoft 365 or any other account. No manual export needed.
Email Migration Tool →
Email Converter Tool
Already have MBOX, EML or OST files from an old export? Convert them to PST, PDF or any format your new app opens.
Email Converter Tool →Prefer to hand the whole migration to experts?
If the hostnames and passwords feel like busywork, you can let the tool handle it. Univik's migration team handles the complete project: planning, transfer, verification and a report showing every folder made it. Since 2013, for single mailboxes up to full company moves.
Email Settings Glossary#
IMAP
Internet Message Access Protocol. Reads mail that stays on the server, so all your devices see the same inbox, folders and read status.
POP3
Post Office Protocol version 3. Downloads mail to 1 device and can remove it from the server. Older method, still useful for local archives.
SMTP
Simple Mail Transfer Protocol. Sends your outgoing mail. Every account needs it next to IMAP or POP3, which only receive.
SSL / TLS / STARTTLS
Encryption for the connection. SSL/TLS encrypts from the start (ports 993, 995, 465). STARTTLS upgrades a plain connection (port 587).
Mailbox Password
The password set for a mailbox in your Web.com account. Your email apps use this, not the account sign in for billing.
web-imap-oxcs.hostingplatform.com
The Web.com IMAP incoming server, on 993 over SSL. It is the recommended incoming choice.
web-smtp-oxcs.hostingplatform.com
The Web.com outgoing server, on 465 with SSL. It also accepts 587 with STARTTLS and needs authentication.
Open-Xchange
The mail platform Web.com runs, reached at hostingplatform.com. Network Solutions uses the same platform.
web-pop-oxcs.hostingplatform.com
The Web.com POP3 server, on 995 over SSL. POP downloads mail to one device, while IMAP keeps it on the server.
hostingplatform.com
The domain the Web.com mail servers and certificate use. The web-oxcs server names end in it.
Network Solutions
The registrar Web.com folded into during 2025. Web.com mail now sits under the Network Solutions brand.
Newfold Digital
The parent company of Web.com and Network Solutions. Its brands include Bluehost, HostGator and Register.com.
Cloud Mail
The name for Web.com email on the Open-Xchange platform. Network Solutions and Register.com sell the same Cloud Mail service.
SMTP authentication
Signing in on the outgoing server with the same login as incoming. Web.com needs it on for sending.
TLS 1.2
The minimum secure protocol the platform accepts. Older versions were turned off, so update your app if sending fails.
How We Verify These Settings#
Univik builds email backup, migration and converter software since 2013. Our tools sign in to Web.com over IMAP and SMTP every day for thousands of users, so a changed server, port or login rule shows up in our connection logs before most guides notice it.
Every value on this page is confirmed with three checks: a live IMAP and SMTP connection from Univik Email Backup, a comparison against the Web.com guides and a sign in with a real mailbox using the full address. We re verify after any provider announcement and at least once a quarter.
Found something that no longer matches what Web.com shows you? Tell us and we will retest and update the page, with the change logged in what changed recently.
Help & Support
Frequently Asked Questions
Point your app at web-imap-oxcs.hostingplatform.com on port 993 over SSL. Your login name is the full email address and the password is your mailbox password. Outgoing uses web-smtp-oxcs.hostingplatform.com on 465. The IMAP settings section holds the full table.
Check the username first. It must be the complete address rather than the part before the at sign. Use the mailbox password from your Web.com account, not the billing sign in.
IMAP suits nearly everyone. Mail stays on the server so webmail and your phone match. POP downloads mail to one machine and can lose it if that machine fails. Full comparison here.
Yes. The server, ports and encryption match on iPhone, Android and Windows. Only the path to the settings screen shifts by app, which the client setup guides spell out.
Incoming IMAP is web-imap-oxcs.hostingplatform.com, POP3 is web-pop-oxcs.hostingplatform.com and outgoing is web-smtp-oxcs.hostingplatform.com. Web.com mail runs on the Open-Xchange platform under Network Solutions.
Yes. Leave SSL set on each server so the sign in never travels in the open. The certificate is issued to hostingplatform.com, so use the web-oxcs server names.
An email client with IMAP downloads mail as it syncs, but a dedicated backup tool is faster and saves standard files you can open anywhere. See how to back up your Web.com mailbox. If you already exported files in another format, an email converter changes them to PST, PDF or whatever your new app opens.
With Web.com the culprit is often the platform move. The old per-domain names retired, so switch to web-imap-oxcs.hostingplatform.com and web-smtp-oxcs.hostingplatform.com. Check what to know.
A migration tool copies mail across the two accounts on an IMAP link. Give the Web.com IMAP settings with web-imap-oxcs.hostingplatform.com and the mailbox password on this side and the destination details on the other. Each folder lands with its dates intact.
If setting this up feels risky or you have many accounts to move, our managed email migration service does the entire job for you.
Web.com folded into Network Solutions in 2025. The mail, now called Cloud Mail, runs on the same web-oxcs servers on hostingplatform.com. Your address, password and ports did not change.
Other Email Provider Settings
Summary: Web.com Settings at a Glance
- IMAP: web-imap-oxcs.hostingplatform.com, port 993, SSL/TLS
- POP3: web-pop-oxcs.hostingplatform.com, port 995, SSL/TLS
- SMTP: web-smtp-oxcs.hostingplatform.com, port 465 or 587
- Username is always your full email address
- Certificate issued to hostingplatform.com
- Pick IMAP for phone + computer sync
- Full address as the username
- Username is always the full email address